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How to work on skills and capacity building from a national perspective: a best practice from Portugal

National and Regional Skills Partnerships (NRSPs) are collaborative platforms designed to bring together the full tourism ecosystem, education providers, industry representatives, public authorities and social partners around a shared mission: aligning skills development with the real and evolving needs of the sector. Emerging from the work of the Next Tourism Generation Alliance and strengthened through the European Commission’s Pact for Skills in tourism, NRSPs have become a practical mechanism to translate European ambition into national and regional action. Through projects such as PANTOUR, they build continuity, reuse proven methodologies, and foster structured cooperation between stakeholders who shape the future of tourism skills.READ MORE

Piloting of the Sustainable Resources Management programme at Technological University Dublin

The Sustainable Resources Management programme, created under the PANTOUR research project, was piloted at Technological University Dublin on November 13th. The one-hour session took place at Ballymaguire Restaurant in the Central Quad campus, as part of the induction for 1st year students in the Bakery programme of the School of Culinary Arts and Food Technology. With a total of 28 student participants, the workshop was led by lecturers Sheona Foley and Shannon Dickson with the participation of the researchers Fernanda Rabelo and Fernanda Vergara, and support from the project investigator in Ireland and Head of School of Culinary Arts and Food Technology, Denise O’Leary.READ MORE

PANTOUR International Conference 2026 in Brussels | 24 February 2026

On 24 February 2026 the Pact for Next Tourism Generation Skills (PANTOUR) consortium will organise the second international conference in Brussels. The international conference will be an opportunity to take stock of recent project deliverables, outputs and insights of skills development in tourism in Europe and to exchange on priorities and next steps in light of Europe’s digital and sustainable twin transition and skills initiatives. The event will take place at the Rue du Marché aux Herbes 61, in Bruxelles in collaboration with ETOA.

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EDI as a key factor for building the future of tourism: Takeaways from the national Pantour Conference in Portugal

On 16 October 2025, the Porto School of Hospitality and Tourism hosted the National PANTOUR Conference 2025, an event that brought together professionals, educators, policymakers and students to explore one of the most transformative priorities for the sector’s future: Equality, Diversity, and Inclusion (EDI). Guided by the theme “Equality, Diversity and Inclusion in the Tourism Sector” the conference created a dynamic forum for dialogue, knowledge exchange, and collective action. Participants reflected on the role of EDI in strengthening the resilience, innovation capacity and social responsibility of tourism and hospitality organizations. The highlight of the event was the presentation of the Equality, Diversity and Inclusivity (EDI) Handbook of Best Practices, developed within the European project PANTOUR – Pact for Next Tourism Generation Skills. This handbook offers practical tools, a structured change-management methodology, and 31 real case studies from European tourism and hospitality organizations, providing SMEs with a concrete, implementable roadmap for strengthening inclusion in their workforce and operations.

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PANTOUR hosts its first international conference in London: Shaping the future of skills in European tourism

PANTOUR’s inaugural International Conference in London marked an exciting milestone in the project’s final year, bringing together leading experts, educators, and industry voices to explore how the tourism workforce is evolving in a rapidly changing world. Held in collaboration with ETOA (European Tourism Association) and aligned with their Global European Marketplace event, the conference delivered a dynamic programme filled with insights, dialogue, and shared commitment to strengthening skills development across Europe.

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GEM 2025 to Host First PANTOUR International Conference: “Keeping Tourism Competitive”

The future of European tourism takes centre stage this autumn as GEM 2025 proudly hosts the first PANTOUR International Conference in collaboration with ETOA, a flagship event dedicated to equipping tourism professionals with the insights, skills, and strategies needed to stay competitive in a rapidly changing landscape.

 

Held on Monday, 3 November 2025, this landmark gathering will bring together industry leaders, educators, policymakers, and innovators from across Europe to address the most pressing issues shaping the future of tourism, from artificial intelligence and digital skills to sustainability and the evolving world of work.

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Educating the Future: New Skills for New Experiences in Tourism

At the national event TOURISM-EXPO “Destination Varna” (26–27 September 2025), the Zangador Research Institute (ZRI) participated as a co-organiser with two panel sessions, addressing some of the most pressing issues for the future of the tourism sector. One of these was the inspiring discussion “Educating the Future: New Skills for New Experiences in Tourism,” which brought together business leaders, educators, and researchers to reflect on the future of skills in the industry, a field that is simultaneously people-driven and technology-enabled.

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Best Practice De Pleats – Local Inclusion in Friesland, The Netherlands

De Pleats is a family restaurant that has been in business for 27 years. It offers a range of services through a multifunctional space providing coffee, food, and catering services for meetings, weddings, and parties. The restaurant is described as the ‘house room of the local community,’ indicating its central role in the town’s social life. The organisation employs 50 people, equivalent to 25 full-time positions and the rest of the staff working part-time.

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