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Introducing the Tourism Skills Lab: a Q&A with the development team within PANTOUR

Meet the platform rewiring tourism skills. Most sectors still hire based on job titles, but the future belongs to sectors that hire based on skills. That is exactly why the Tourism Skills Lab was created and further developed under the umbrella of the PANTOUR consortium. The Tourism Skills Lab is  digital platform designed to help students, job seekers, tourism businesses, and training institutions better understand: which skills are needed, where the gaps are, and how to close them. We sat down with Klaus Ehrlich, who leads the platform’s development within PANTOUR, to discuss the vision, functionalities, and future potential of a platform that is truly one of a kind.READ MORE

Germany’s national event: Bringing PANTOUR to the heart of the German tourism sector

On 27 April 2026, Germany’s second National Conference took place at the Spargel- und Erlebnishof Klaistow in Brandenburg – not in a conference room, but on the floor of the GASTRO 2026 Brandenburg Industry Day, one of the region’s flagship annual trade events for the hotel and gastronomy sector. This strategic choice reflected PANTOUR’s approach in Germany: reaching tourism professionals where they already are, rather than asking them to attend a separate EU project event.

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Building the future of tourism, together: how skills partnerships are closing the gap

The European tourism sector is at a crossroads. The twin digital and green transitions, combined with persistent labour shortages, demand a workforce with new and evolving skills. Yet, with over 90% of tourism businesses being SMEs, the sector struggles to coordinate the large-scale upskilling needed to remain competitive. How can we bridge this gap? The PANTOUR project has championed a powerful answer: National and Regional Skills Partnerships (NRSPs).

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Webinar: The Tourism Skills Lab hands-on workshop by PANTOUR: identify, analyse and plan for current skills gaps and future skills needs

This webinar is a hands-on hands-on session around the Skills Lab, the first tourism skills platform of its kind, and a space to explore, test, and experience skills development in action.


During this session, you will get to know the platform’s built-in tools and features and learn how to use them to identify, analyse and plan for current skills gaps and future skills needs within your tourism or hospitality organisation, educational institution, or training programs. To get the most out of the webinar, we encourage all participants to explore the Tourism Skills Lab in advance. Simply log in and spend some time navigating the environment before the session: Tourism Skills Lab Platform.

 

The more familiar you are with the platform beforehand, the more interactive, practical, and valuable the discussion will be.

 

About the Tourism Skills Lab

The NTG Skills LAB covers new skills for tourism jobs in three areas: digital, sustainable and social skills. The LAB provides practical tools and support for tourism professionals, employers, education/training providers and job centers on how to improve skills in these areas for work in five tourism sub sectors: Tour Operator and Travel Agents, Destination Management, Accommodation Providers, Visitor Attractions, and Food & Beverage Operations.

 

The LAB serves three main targetgroups:

 

Employees and Job seeker

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If you are an employee or job seeker and interested in finding or improving a job in the tourism sector. In this webinar you will get to know about futures skills needs, learn how your current qualifications compare to demand, and find solutions to improve them.

 

Employer / SME

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When you are looking for employees that match the needs of your organisation, this webinar is what you need. You will learn which skills they need, compare candidate profiles to my company requirements, and find out about training possibilities.

 

Education and Training Institutions

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When your tourism or hospitality organisation, educational institution or training company wants to update and extend the training offer, this webinar is for you. You will find out about skills gaps, support career  and skills development, and find out about new trends in new skills.

 

Webinar details:

Date: 28 May 2026

Time: 16:00 – 17:30 CET

Where: Online on Zoom, link will be provided days prior to the event.

 

Registration:

Send an email to info@nexttourismgeneration.eu to register.

Skills in Diversity, Equity, and Inclusion (EDI) in Tourism: The current landscape and future priorities in Portugal 

What does it really take to build a tourism workplace where everyone feels valued, respected, and empowered to contribute? PANTOUR’s latest research from Portugal offers a data-driven answer and a roadmap for the sector. Skills related to Diversity, Equity, and Inclusion (EDI) have become increasingly relevant in the tourism and hospitality sectors in Portugal. As workplaces evolve, organisations recognise that equitable and inclusive environments not only enhance employee well-being but also strengthen service quality and industry competitiveness. 

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Emerging job profiles: preparing tourism and hospitality for the future 

Tourism and hospitality are going through major changes. Digitalisation, sustainability goals and unexpected crises are reshaping how organisations operate and what skills they need. To respond to these challenges, the PANTOUR project proposes 11 new job profiles that reflect how roles in tourism are already evolving and what competences will be essential in the future. Within this work, VIMOSZ contributed to shaping profiles that are both realistic and applicable for the sector. 

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Bridging the skills gap in European tourism: The PANTOUR training programmes journey

What does it take to build a future-proof tourism workforce? PANTOUR has spent four years finding out and the answer is a flexible, research-driven training system designed to grow with the industry. As the global travel landscape evolves, the European tourism industry is at a critical crossroads. To remain competitive, the sector must combine strong destination appeal with digital innovation and ecological responsibility. To support this shift, the PANTOUR consortium has developed a comprehensive set of training programmes that are practical, modular, and built on real industry data. READ MORE

Webinar Recap: Key insights on Sector Intelligence and Tourism & Hospitality skills that matter

The future of tourism is not waiting and neither are the skills it demands. Across Europe, the sector is navigating a complex mix of digital acceleration, sustainability pressures, and shifting workforce dynamics. The challenge? Moving from intuition to insight, and from insight to action. In this webinar, leading voices from academia and industry unpacked what that really means in practice. From skills intelligence systems to on-the-ground hospitality experiences, each session offered a different lens on one shared question: are we building a workforce that’s ready for what’s next?

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Webinar Tourism & Hospitality Training: Bridging Skills Gaps and Industry Needs | 16 April 2026

Training today is no longer about transferring knowledge. It’s about equipping people who can navigate change, make decisions in uncertainty, and turn sustainability and digitalisation into real action. On 16 April 2026, PANTOUR is organising a full-hour webinar around ”Tourism & Hospitality Training: Bridging Skills Gaps and Industry Needs”. This webinar is not about understanding theory, it is about what you can actually apply tomorrow in your work. Because lifelong learning is no longer just a concept, it is becoming a necessity. The tourism sector does not need more content. It needs better training. Training that sticks, that translates into action, and that prepares people for what’s next.

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