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Webinar Recap: Key insights on Sector Intelligence and Tourism & Hospitality skills that matter

The future of tourism is not waiting and neither are the skills it demands. Across Europe, the sector is navigating a complex mix of digital acceleration, sustainability pressures, and shifting workforce dynamics. The challenge? Moving from intuition to insight, and from insight to action. In this webinar, leading voices from academia and industry unpacked what that really means in practice. From skills intelligence systems to on-the-ground hospitality experiences, each session offered a different lens on one shared question: are we building a workforce that’s ready for what’s next?

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EDI Best Practice from Spain: Casa Rural Rosalia – Rural Inclusion done right

Casa Rural Rosalia is an accessible, automated rural accommodation designed to host individuals with severe mobility challenges. This initiative is led by a micro-enterprise dedicated to sustainability and inclusion, emphasising environmental stewardship and ensuring accessibility without physical or social barriers. The accommodation currently holds 2 environmental management labels, including the Andalusian Natural Park Brand since March 2009 and the Certificate of Accession to the European Charter for Sustainable Tourism in May 2010.

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Electra Hotels & Margarita Guarantee, Greece: a best practice on EDI

Electra Hotels and Resorts has been in the hospitality industry for over 60 years with six properties throughout Greece. The organisation is committed to delivering exceptional guest experiences while positively contributing to local communities. Thirty years ago, Margarita Guarantee introduced Greece’s first job-matching platform specifically designed for individuals with intellectual disabilities, helping them secure employment by connecting them with potential employers.

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Best practice selection on upskilling and reskilling from Italy: Hotel Principe di Savoia

The Hotel Principe di Savoia, known more simply as Principe, is a historic Milanese hotel. When the hotel first opened as ‘Principe e Savoia’ in 1927, its chosen square was on the outskirts of the ‘heart’ of Milan, but the location near to Stazione Centrale made it perfectly positioned for burgeoning business tycoons of the era. The hotel’s central location is within easy walking distance of the newly built Porta Nuova district, with its breathtaking architecture, and the art-loving Brera district’s bustling galleries and art studios. In 2003 the hotel was acquired by the Dorchester Collection, a London-based company wholly owned by the Brunei Investment Agency.

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