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NTG Webinar ‘Upskilling & reskilling in Tourism: Pact for Skills’ 18 December 2020

Webinar Upskilling & Reskilling: Pact for Skills

18 December 2020, 11.30 – 13.00 CET

 

 

Click here to follow the livestream on the 18th December 2020 at 11:30 CET

Introduction

In the coming years, the work culture in the tourism sector will continue to change significantly due to the impact of technology and sustainability on the labor market. In addition, COVID-19 increasingly demands more transparency, flexibility and perspective from tourism organizations. Lifelong learning has become even more important than it already was and that means that organizations and education must be equipped with the right tools and insights. Which skills remain relevant? How can organizations adapt to new standards of work and what does this mean for the professional development of employees and the future workforce in tourism? How does the tourism sector remain a stable sector and how can companies and jobs be preserved or innovated, with an eye on the next generation?

We need to predict skills and future skills needs in a collaborative structure to develop excellent job services in the future. Companies, workers, national, regional and local authorities, social partners, cross-industry and sectoral organizations, education and training providers, chambers of commerce and employment services all have a key role to play.

The public event will be held on 18 December 2020, 11.30 – 13.00 CET and it will take place online. In 1.5 hours, experts will talk about key topics:

 

  • Pact for Skills
  • Digital transformation and skills
  • Next Tourism Generation Blueprint for skills development
  • Skills gaps and future skills needs (digital, social, green skills)
  • Skills Assessment Methods and Tools for Organizations and Education
  • Best practices from tourism subsectors

 

Participation is free. Registration for the webinar is required. You can fill in this form.
The webinar will be live streamed on YOUTUBE. We will send the link to registered delegates before the meeting.

 

Speakers

The speakers below are confirmed.
More information on the speakers and the program will be uploaded soon.

 

Ovidiu Ene – European Commission

Policy Officer European Commission, DG Internal Market, Industry, Entrepreneurship and SMEs Tourism

 

Prof David Parsons – OECD, FRGS, FHEI, FAcSS

David is Visiting Professor at the School of Events, Tourism and Hospitality Management at Leeds Beckett University, and an independent consultant with a long career in public policy research and evaluation. An applied economist, he held early faculty posts (Universities of Sussex and Cranfield School of Management), and advisory posts at the UKs National Economic Development, Institute of Personnel and Development and as partner at HOST Policy Research. He has specialised in labour market policy research and skills foresight and programme evaluation, conducting many studies for governmental bodies, European Commission, CEDEFOP, ILO and others, and is currently expert to OECDs Tourism Committee leading a study of Preparing the Tourism Workforce for the Digital Future.

 

Dr. Corné Dijkmans – Breda University of Applied Sciences

The central thread in his work is the Digital Innovation of tourism. Corné holds a PhD in Communication Science (Amsterdam), a MSc in Business Economics and a MSc in Marketing Management (Tilburg). Working in academia as well as for the industry, he was involved in the realization of the future industry study “Travel Tomorrow” for the Dutch Association of Tour Operators, advising about the impact of digital disruption in the industry.

Currently, he is responsible for managing the academic and applied research program of Breda University of Applied Sciences (Academy for Tourism), and the valorization of this research program through (inter)national business-oriented and research projects. Furthermore, he actively participates in numerous (inter)national projects primarily focusing on consultancy and on education of tourism professionals in information & communication technology, e-business and online media. He is the author of the books ‘E-marketing To Go’ and ‘Social Media To Go’, and developer of the international online business simulation ‘Emerald Forest Hotel’, utilized in business and in higher education institutes across Europe.

 

Jane Rexworthy – Executive Director of People 1st International

Jane Rexworthy is Executive Director of People 1st International. She is a CIPD qualified senior strategic business development professional with 15 years’ experience working within technical vocational education internationally and in the UK and over 15 years in blue chip companies within the private sector.

 

Denise O’Leary – Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin

Denise O’Leary is Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin. She has extensive experience as a manager, lecturer and researcher in third level institutions in Ireland and the United States and over 10 years of experience as a consultant in the private sector. One focus of her academic research is on collaboration at both an organizational and inter-organizational level and she explores collaboration in networks, including tourism networks. She is also interested in tourism skills development. She is currently involved in the Next Tourism Generation Alliance project, an EU funded project which includes education, training and industry partners tasked with developing a Blueprint for addressing skills needs in the European tourism sector.

 

Dr. Agnė Vaitkuvienė – Lithuanian Countryside Tourism Association and owner of the rural tourism homestead ”Provansalis”

Dr. Agnė Vaitkuvienė is President of the Lithuanian Countryside Tourism Association and owner and manager of the rural tourism homestead „Provansalis“. Agnė is graduated from Vilnius University, Faculty of History, where she still works, and teach subjects related to heritage and tourism. The homestead „Provansalis“, founded in 2004 – it is a large, event orientated place with the equestrian and organic farm. Agnė has been managing the Lithuanian Countryside Tourism Association since 2019, currently the association has more than 400 members.

 

Cecília Csanyi – Director of Learning and Organizational Development at the HQ of Danubius Hotels Group

Cecília is the Director of Learning and Organizational Development at the HQ of Danubius Hotels Group, located in Budapest. Cecilia is a people-focused HR professional and has a strong experience in white-collar and blue-collar client support in different multinational companies and different industries, like heavy metal industry, telecommunication and hospitality. She is committed to create clear vision for the organization and she is a strong believer of flexible working options and female career path development. Currently she is deeply involved into an inner leaders’ community creation and development, that will be the key team for the company’s successful future.

 

Kathryn Porter

Kathryn Porter works with organisations to support their growth and strategic direction, building on a wealth of experience gained in multiple disciplines within the human resource function. Until June 2020 Kathryn spent 20 years with Hilton and was the director of youth strategy across Europe, Middle East and Africa, focusing on promoting careers, providing opportunities to young people and developing a talent pipeline with the right education and skills for the growth of the business across EMEA.  Kathryn has Chaired the Hospitality Trailblazer, now the Hospitality Skills and Quality Board, since its inception in 2014, and lead the development of seven new government approved apprenticeship standards and assessment plans. The HS&Q Board continues to work together as an employer led group to spearhead sustainable apprenticeship strategies and governance. In September 2014, Kathryn was inducted in to the “Women 1st Top 100 club” which recognizes female talent in the tourism sector. Kathryn has held the role of Co-Chair of the B20 Employment and Education Task Force, under the G20 German Presidency in 2017. Until October 2020 and since April 2018, Kathryn had the role of Vice Chair of the Apprenticeship Ambassadors Network, an employer network with the objectives of celebrating, storytelling, signposting employers and providing insight to Government on apprenticeships and ‘T’ Levels. The recent independence has provided Kathryn with an opportunity to engage in new ventures and she is currently part of a tech start up in virtual reality learning resources, which is proving to be a hugely exciting, innovative, and future facing learning platform.

 

Eveline Vos – Learning Partner, and Teamlead Learning & Development within TUI Benelux

Eveline Vos is currently working as a Learning Partner and Teamlead Learning&Development within TUI Benelux, part of TUI Group. She has a background in tourism and education with experience for over 20 years in the field of tourism.

 

Lobke Elbers – Moderator and NTG Communication manager

Lobke Elbers is active in the field of innovation, technology and digitization in travel, tourism and leisure and works in an international environment. Her work has a specific focus on the European tourism industry and the professionalization of the sector on digital, green and social skills. Lobke holds an academic master degree in Communication and Media, a bachelor in Leisure Management. With a team of international colleagues she develops and coordinates the strategic approach of the Next Tourism Generation on communication, dissemination, digitization and partnerships activities for the Dutch tourism industry and European consortium members from 8 EU member states.

 

Agenda 

11.30 – 11.35 Official opening 

  • Silvia Barbone, Next Tourism Generation Alliance project ideator and advisor at Federturismo Confindustria

 

11.35 – 11.50 Introduction Pact for Skills

  • Ovidiu Ene, Policy Officer European Commission, DG Internal Market, Industry, Entrepreneurship and SMEs Tourism

 

11.50 – 12.05 Digital Transformation and skills needs in tourism

  • David Parsons, Visiting Professor at the School of Events, Tourism and Hospitality Management at Leeds Beckett University and expert to OECDs Tourism Committee leading a study of Preparing the Tourism Workforce for the Digital Future.

 

12.05 – 12.20 Next Tourism Generation Skills Assessment

  • Corné Dijkmans, Responsible for managing the academic and applied research program of Breda University of Applied Sciences and leader of the NTG Skills Assessment

 

12.20 – 12.25 Next Tourism Generation Toolkit

  • Jane Rexworthy, Executive Director People 1st International and leader of the NTG Toolkit

 

12.25 – 12.55 Round table and discussion with international experts

  • Delivered by international experts, including among others: Kathryn Porter, Skills Strategy Specialist; Cecilia Csányi, Director of Learning and Organisational Development of the Danubius Group; Agnė Vaitkuvienė, President of the Lithuanian Countryside Tourism Association and owner of a rural tourism homestead; Eveline Vos, Learning Partner, and Teamlead Learning & Development within TUI Benelux; and Denise O’Leary, Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin.

    .

 

12.55. – 13.00 Closing

 

Registration

  • Register

Submit this form to register for the webinar.

  • Contact

For any questions or inquiries, please contact us at info@nexttourismgeneration.eu

 

Documents

Visit Wales ‘Year of Outdoors’ Campaign

Visit Wales new strategy

The new government strategy, Welcome to Wales: Priorities for the visitor economy 2020-2025, was launched in January 2020. The ambition is to grow tourism for the good of Wales, aiming for skills development, equitable economic growth, environmental sustainability, social and cultural enrichment and health benefits.

The strategy highlights that Visit Wales will continue to work with the industry and take a more prominent role in promoting skills for tourism, hospitality and events. By the spring of 2020, a Tourism Skills Partnership is to be established to bring together the sector, Regional Skills Partnerships, Further Education, Higher Education and others.

The goal of environmental sustainability will be achieved by sustaining natural resources, improving environmental performance and encouraging sustainable transport. Social and cultural enrichment will be achieved by giving a warm welcome for everyone, providing opportunities for young people and promoting a thriving Welsh language and culture. There is an emphasis on inclusive tourism and the need for more access improvements for disabled visitors. A Brilliant Basics fund will deliver small-scale tourism infrastructure improvements, for example, accessible changing places on the beach.

Barry Island Beach Wheelchairs

A key priority is an innovative Cymru Wales brand delivered by a digital-first industry and the development of a Visit Wales ‘Centre of Excellence’ for digital innovation. The Centre will act as a physical hub for the brand, a creative space for professionals in the sector to work together as well as running webinars for businesses.

All of these progressive aims are timely and relevant to the Next Tourism Generation Competition 2020. This aims to promote industry engagement with education. Read about the launch of the competition here.

Looking into the future, this is an exciting time for tourism development for the good of Wales.

How to improve your digital tourism skills

How to improve your digital tourism skills

In the tourism industry digital skills are becoming increasingly important as the workplace develops. Therefore, being fluent in these digital tourism skills is more in demand than ever and employers are now constantly on the lookout for employees with them. This digital demand can be seen in the industry, which is why digital workers are becoming  increasingly valuable, and employers are pushing for more skills in the industry.

READ MORE

How digital workers have become invaluable in 2020

How digital workers have become invaluable in 2020

In 2020 an increasing demand for digital workers has been noted, with industries relying on employees to work from home to stop the spread of COVID-19. The tourism industry has been no different, relying on employees being digitally present, showing how working digitally has become invaluable this year.

READ MORE

Learning in lock-down: online tourism education for teachers and students

It has been over three months since Covid-19 hit Europe and forced many countries to lock themselves down: large groups were not allowed anymore, #stayhome became the new normal and public transport and the streets have never been so empty. The tourism industry has been affected by many natural disasters, as well as political and economic turmoil, but when the whole world locked down due to the Coronavirus, many challenges were faced by European destinationsREAD MORE

Robots and digitals skills in post-pandemic tourism

COVID-19 as a driver of robotisation in tourism and hospitality

The COVID-19 pandemic put serious pressure on tourism and hospitality (TH) companies. Hotels, restaurants, travel agencies, visitor attractions, sports facilities, event centres and other companies had to close their premises for several weeks as part of government measures to curb the spread of the virus. Their financial resources were depleted and some went into default.

READ MORE

What is the real situation regarding digitalization in German destinations?

The abbreviation DMO once stood for Destination Marketing Organisation and the work of a DMO concentrated on marketing the region by means of classic “push” advertising campaigns. As a result of digitalisation, many tasks have changed and a DMO is increasingly acting primarily as a destination management organisation.

Within the NTG Consortium, the DSFT is actively working on the implementation of content in a DMO competence matrix. The tasks and competencies anchored in this matrix are based on, among other things, the view that the DMO must set an example of leadership in digital issues to the actors in the region in order to keep pace with digitisation. The same applies to the management level of the DMO towards its own team. The right know-how and mindset is crucial for this. The DMO – together with a network of institutions – is therefore often responsible for the “digital” further education of (tourism) service providers. READ MORE

European Commission addresses the relevance of the Next Tourism Generation project

The Communication from the European Commission of May 13 on Tourism and transport in 2020 and beyond represents a small but significant milestone for the Next Tourism Generation project. In an official document of one of the most important institutions of the European Union, a prestigious acknowledgement of the importance and value of the project is formally expressed, through the reference that is made to the work we are carrying out and even to our website www.nexttourismgeneration.eu.READ MORE