-1
archive,category,category-food-beverage,category-149,stockholm-core-2.0.6,tribe-no-js,select-theme-ver-7.7,ajax_fade,page_not_loaded,,qode_menu_,wpb-js-composer js-comp-ver-6.6.0,vc_responsive,elementor-default,elementor-kit-25049

NTG Webinar ‘Upskilling & reskilling in Tourism: Pact for Skills’ 18 December 2020

Webinar Upskilling & Reskilling: Pact for Skills

18 December 2020, 11.30 – 13.00 CET

 

 

Click here to follow the livestream on the 18th December 2020 at 11:30 CET

Introduction

In the coming years, the work culture in the tourism sector will continue to change significantly due to the impact of technology and sustainability on the labor market. In addition, COVID-19 increasingly demands more transparency, flexibility and perspective from tourism organizations. Lifelong learning has become even more important than it already was and that means that organizations and education must be equipped with the right tools and insights. Which skills remain relevant? How can organizations adapt to new standards of work and what does this mean for the professional development of employees and the future workforce in tourism? How does the tourism sector remain a stable sector and how can companies and jobs be preserved or innovated, with an eye on the next generation?

We need to predict skills and future skills needs in a collaborative structure to develop excellent job services in the future. Companies, workers, national, regional and local authorities, social partners, cross-industry and sectoral organizations, education and training providers, chambers of commerce and employment services all have a key role to play.

The public event will be held on 18 December 2020, 11.30 – 13.00 CET and it will take place online. In 1.5 hours, experts will talk about key topics:

 

  • Pact for Skills
  • Digital transformation and skills
  • Next Tourism Generation Blueprint for skills development
  • Skills gaps and future skills needs (digital, social, green skills)
  • Skills Assessment Methods and Tools for Organizations and Education
  • Best practices from tourism subsectors

 

Participation is free. Registration for the webinar is required. You can fill in this form.
The webinar will be live streamed on YOUTUBE. We will send the link to registered delegates before the meeting.

 

Speakers

The speakers below are confirmed.
More information on the speakers and the program will be uploaded soon.

 

Ovidiu Ene – European Commission

Policy Officer European Commission, DG Internal Market, Industry, Entrepreneurship and SMEs Tourism

 

Prof David Parsons – OECD, FRGS, FHEI, FAcSS

David is Visiting Professor at the School of Events, Tourism and Hospitality Management at Leeds Beckett University, and an independent consultant with a long career in public policy research and evaluation. An applied economist, he held early faculty posts (Universities of Sussex and Cranfield School of Management), and advisory posts at the UKs National Economic Development, Institute of Personnel and Development and as partner at HOST Policy Research. He has specialised in labour market policy research and skills foresight and programme evaluation, conducting many studies for governmental bodies, European Commission, CEDEFOP, ILO and others, and is currently expert to OECDs Tourism Committee leading a study of Preparing the Tourism Workforce for the Digital Future.

 

Dr. Corné Dijkmans – Breda University of Applied Sciences

The central thread in his work is the Digital Innovation of tourism. Corné holds a PhD in Communication Science (Amsterdam), a MSc in Business Economics and a MSc in Marketing Management (Tilburg). Working in academia as well as for the industry, he was involved in the realization of the future industry study “Travel Tomorrow” for the Dutch Association of Tour Operators, advising about the impact of digital disruption in the industry.

Currently, he is responsible for managing the academic and applied research program of Breda University of Applied Sciences (Academy for Tourism), and the valorization of this research program through (inter)national business-oriented and research projects. Furthermore, he actively participates in numerous (inter)national projects primarily focusing on consultancy and on education of tourism professionals in information & communication technology, e-business and online media. He is the author of the books ‘E-marketing To Go’ and ‘Social Media To Go’, and developer of the international online business simulation ‘Emerald Forest Hotel’, utilized in business and in higher education institutes across Europe.

 

Jane Rexworthy – Executive Director of People 1st International

Jane Rexworthy is Executive Director of People 1st International. She is a CIPD qualified senior strategic business development professional with 15 years’ experience working within technical vocational education internationally and in the UK and over 15 years in blue chip companies within the private sector.

 

Denise O’Leary – Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin

Denise O’Leary is Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin. She has extensive experience as a manager, lecturer and researcher in third level institutions in Ireland and the United States and over 10 years of experience as a consultant in the private sector. One focus of her academic research is on collaboration at both an organizational and inter-organizational level and she explores collaboration in networks, including tourism networks. She is also interested in tourism skills development. She is currently involved in the Next Tourism Generation Alliance project, an EU funded project which includes education, training and industry partners tasked with developing a Blueprint for addressing skills needs in the European tourism sector.

 

Dr. Agnė Vaitkuvienė – Lithuanian Countryside Tourism Association and owner of the rural tourism homestead ”Provansalis”

Dr. Agnė Vaitkuvienė is President of the Lithuanian Countryside Tourism Association and owner and manager of the rural tourism homestead „Provansalis“. Agnė is graduated from Vilnius University, Faculty of History, where she still works, and teach subjects related to heritage and tourism. The homestead „Provansalis“, founded in 2004 – it is a large, event orientated place with the equestrian and organic farm. Agnė has been managing the Lithuanian Countryside Tourism Association since 2019, currently the association has more than 400 members.

 

Cecília Csanyi – Director of Learning and Organizational Development at the HQ of Danubius Hotels Group

Cecília is the Director of Learning and Organizational Development at the HQ of Danubius Hotels Group, located in Budapest. Cecilia is a people-focused HR professional and has a strong experience in white-collar and blue-collar client support in different multinational companies and different industries, like heavy metal industry, telecommunication and hospitality. She is committed to create clear vision for the organization and she is a strong believer of flexible working options and female career path development. Currently she is deeply involved into an inner leaders’ community creation and development, that will be the key team for the company’s successful future.

 

Kathryn Porter

Kathryn Porter works with organisations to support their growth and strategic direction, building on a wealth of experience gained in multiple disciplines within the human resource function. Until June 2020 Kathryn spent 20 years with Hilton and was the director of youth strategy across Europe, Middle East and Africa, focusing on promoting careers, providing opportunities to young people and developing a talent pipeline with the right education and skills for the growth of the business across EMEA.  Kathryn has Chaired the Hospitality Trailblazer, now the Hospitality Skills and Quality Board, since its inception in 2014, and lead the development of seven new government approved apprenticeship standards and assessment plans. The HS&Q Board continues to work together as an employer led group to spearhead sustainable apprenticeship strategies and governance. In September 2014, Kathryn was inducted in to the “Women 1st Top 100 club” which recognizes female talent in the tourism sector. Kathryn has held the role of Co-Chair of the B20 Employment and Education Task Force, under the G20 German Presidency in 2017. Until October 2020 and since April 2018, Kathryn had the role of Vice Chair of the Apprenticeship Ambassadors Network, an employer network with the objectives of celebrating, storytelling, signposting employers and providing insight to Government on apprenticeships and ‘T’ Levels. The recent independence has provided Kathryn with an opportunity to engage in new ventures and she is currently part of a tech start up in virtual reality learning resources, which is proving to be a hugely exciting, innovative, and future facing learning platform.

 

Eveline Vos – Learning Partner, and Teamlead Learning & Development within TUI Benelux

Eveline Vos is currently working as a Learning Partner and Teamlead Learning&Development within TUI Benelux, part of TUI Group. She has a background in tourism and education with experience for over 20 years in the field of tourism.

 

Lobke Elbers – Moderator and NTG Communication manager

Lobke Elbers is active in the field of innovation, technology and digitization in travel, tourism and leisure and works in an international environment. Her work has a specific focus on the European tourism industry and the professionalization of the sector on digital, green and social skills. Lobke holds an academic master degree in Communication and Media, a bachelor in Leisure Management. With a team of international colleagues she develops and coordinates the strategic approach of the Next Tourism Generation on communication, dissemination, digitization and partnerships activities for the Dutch tourism industry and European consortium members from 8 EU member states.

 

Agenda 

11.30 – 11.35 Official opening 

  • Silvia Barbone, Next Tourism Generation Alliance project ideator and advisor at Federturismo Confindustria

 

11.35 – 11.50 Introduction Pact for Skills

  • Ovidiu Ene, Policy Officer European Commission, DG Internal Market, Industry, Entrepreneurship and SMEs Tourism

 

11.50 – 12.05 Digital Transformation and skills needs in tourism

  • David Parsons, Visiting Professor at the School of Events, Tourism and Hospitality Management at Leeds Beckett University and expert to OECDs Tourism Committee leading a study of Preparing the Tourism Workforce for the Digital Future.

 

12.05 – 12.20 Next Tourism Generation Skills Assessment

  • Corné Dijkmans, Responsible for managing the academic and applied research program of Breda University of Applied Sciences and leader of the NTG Skills Assessment

 

12.20 – 12.25 Next Tourism Generation Toolkit

  • Jane Rexworthy, Executive Director People 1st International and leader of the NTG Toolkit

 

12.25 – 12.55 Round table and discussion with international experts

  • Delivered by international experts, including among others: Kathryn Porter, Skills Strategy Specialist; Cecilia Csányi, Director of Learning and Organisational Development of the Danubius Group; Agnė Vaitkuvienė, President of the Lithuanian Countryside Tourism Association and owner of a rural tourism homestead; Eveline Vos, Learning Partner, and Teamlead Learning & Development within TUI Benelux; and Denise O’Leary, Assistant Head of School of Hospitality Management and Tourism in Technological University Dublin.

    .

 

12.55. – 13.00 Closing

 

Registration

  • Register

Submit this form to register for the webinar.

  • Contact

For any questions or inquiries, please contact us at info@nexttourismgeneration.eu

 

Documents

The growing value of vegetarian and local cuisine in hospitality

Protection of the environment is going to be and already is one of the hot topics in tourism and hospitality in 2020. The different sub-sectors in tourism and hospitality will have to take this into account through various business decisions. Eurogites focuses on the green trends in hospitality for the upcoming year in the second blog of this trend-series.READ MORE

? Top Ten Tourism Topics of 2019

Another year has flown by and with the holidays approaching very soon, the Next Tourism Generation Alliance had a look at the most-read blog articles on the website. With the main focus on digital, social and green skills in five different sub-sectors in tourism and hospitality, many case studies, events and expert interviews were highlighted in the blog section. In the coming year, many more hot topics will be discussed on the website and shared on our social media channels.

Before we head off to 2020, let’s have a look at the top ten tourism topics of 2019. Enjoy!READ MORE

Ultimate transformation: How will robots, artificial intelligence and service automation disrupt the tourism and hospitality industries?

At the end of the 20th and beginning of the 21st century, the GDSs (Global Distribution Systems), Internet, social media, websites and mobile applications, made the world smaller and changed the rules of the business and competition among travel, tourism and hospitality companies. Now the tourism industry is facing a new revolution, one more powerful, transformative and with longer-term implications than the previous changes. Tourism is entering the robotics era. Stanislav Ivanov from NTG key partner Varna University of Management, wrote an interesting blog on this matter.READ MORE

Customer experience will overtake price and product as the key brand differentiator by 2030

Providing outstanding customer service is a sure way of building brand loyalty and repeat custom. Seven out of 10 people will spend more money to do business with a company that provides great customer service and its importance is set to increase. The forecast for 2030 suggests a more personalised service with human interaction will be the key to repeat business, also shown in the Next Tourism Generation research outcomes. Moreover, with customer acquisition costing up to 25 times more than retention, businesses must embrace this strengthening direction and focus more on their employees and their interaction with the customer.

READ MORE

Popping up in F&B: virtual restaurants that rely on digital customers

One of the most important changes happening in the food and beverage industry has to do with the new habits and interests of customers. This change is that the demand for food delivered at home is growing tremendously. Due to new developments in digital technologies, restaurants are able to sell their dishes online that are delivered to home addresses. Nowadays, people just have to walk around Madrid (or other capital cities) at lunchtime or dinner to observe that a significant percentage of the vehicles that circulate are motorcycles and cars of food delivery companies. Delivery drivers are an innovative type of waiter of the new generation. The Next Tourism Generation Alliance also focuses on how to optimize the implementation of digital tools in the hospitality sector. This blog, written by NTG key partner Alicante University focuses on the developments of digital tools in the hospitality industry in Spain, based on the NTG Interviews.

 

READ MORE

Reflections on the future social skills needs in tourism in Hungary

According to Next Tourism Generation Alliance country field research conducted in Hungary by key partners VIMOS and University of Sopron curiosity, tolerance and trustworthiness are the most important social skills in tourism in Hungary nowadays.

Another highly sought-after attitude is to be aware that “one makes a living from their guests” and treats them accordingly. Since employees in the tourism industry have to get along with guests and co-workers, interpersonal skills are of high value.

 

READ MORE

European perspective on the future of food & beverage operations

Food & beverage operations

 

After the finalization of the NTG desk research and survey, semi-structured interviews were conducted in all partner countries to acquire additional in-depth understanding and insights into the future of digital, green and social skills from the perspective of people working in the tourism industry. Altogether, 264 interviews were conducted in the NTG key partner countries with senior managers, human resource managers, company owners, entrepreneurs, heads of department and other relevant respondents in all five tourism sectors under investigation. This blog focuses on the most important outcomes of the food & beverage operations.

 

READ MORE

Jobs in Tourism

Worldwide, there are over 313 million tourism jobs (WTTC, 2017), focusing on hospitality, food and beverages, tour operators and destination management organizations. The Next Tourism Generation Alliance (NTG) aims to improve the relationship between Tourism Education and the Tourism Industry. Next to that, the career image of Tourism also needs to be improved by the Alliance. Therefore, several tourism career opportunities will be highlighted in this blog, derived from Jobs in Tourism, an initiative by the European Commission focusing on enhancing the image of careers in the tourism sector, part of the Blueprint for sectoral cooperation on skills in tourism. READ MORE