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PANTOUR: Pact for Next Tourism Generation Skills

PANTOUR is a follow up project of NTG (Next Tourism Generation Skills Alliance). The consortium aims especially at designing innovative and cooperative solutions to address skills needs in the tourism ecosystem, with the development of outputs such us: the Sectoral Skills Intelligence Monitor, the Skills Lab, a Resource Books for Trainers, the implementation of the NSRGs, a Skills Strategy Plan for 2026-2036, among others. With the exploitation of its outputs, PANTOUR seeks to benefit job seekers, unemployed and employed workers from the industry, employers and SMEs, dedicating a special attention in reskilling and upskilling the workforce on future skills needs after the Covid-19 impacts in the industry. Public and private training institutions will benefit from new innovative content and teaching methods on core skills. The number of people benefiting from this proposal will be over 10 million that work across the tourism sector in Europe.




Project approach

The PANTOUR consortium builds on previous knowledge and tools produced by the Blueprint for Sectoral Skills project/NTG Alliance and will develop new tools and methodology to address strategic and sustainable approaches and cooperation between vocational education, training, higher education, enterprises of the tourism sector, looking to boost innovation in Europe.




Project scheme

Pantour is a 4-year project that seeks to boost innovation through cooperation to develop activities, strengthen partnerships and produce resources to implement the Blueprint for Sectoral Skills Development in Tourism in Europe. The project and its partners aim especially at designing innovative and cooperative solutions to address skills needs in the all the tourism ecosystem.






The consortium is a multi-disciplinary partnership which comprises 13 European partners: Industry Partners and Tourism Sector Representatives, Universities and Transnational partners.





Pantour short term results

  • A common methodology for mapping skills gaps and anticipating future skills needs, based on the sectoral skills intelligence monitor and the skills collaborative platform;
  • A comprehensive study to address new needs for the future in digital, green and social skills, and to create modules and educational solutions to address these needs. Also, to create digitalisation and jobs benchmarking studies, understanding job displacement and job creation for the future;
  • Relevant qualitative and quantitative data on skills needs for the future, especially in open data format;
  • A mapping study for upskilling and reskilling support available in the ecosystem, providing digital tools to facilitate learning and upskilling especially for adult life-long learners;
  • A strategy plan to identify and define occupations and related skills that will emerge in the ecosystem, providing a comprehensive indicator of activities, stakeholders involvement and building partnership under the Pact for Skills policy;
  • A strategy plan and actions to build resilience and reskill and upskill the workforce after Covid-19 crisis;
  • Training programme contents and delivery of assessment methodologies in partnership with VET and HE institutions addressing new skills for the future.




Pantour long term results and implementation

  • Cooperation on skills development through the NRSG, that will include partners in all sectors, on a national and regional level;
  • Practical tools and solutions that are user-friendly for end users from all the target groups (businesses, workforce, training institutions, and governments) to implement project results;
  • Innovative approaches and content reflecting the skills needs for nano-enterprises and in the ”collaborative economy”;
  • Improve the partnerships between VET and HE institutions, including exchange of knowledge, practices and delivery of modules in an easy, flexible and accessible way, available for students and educators.





Pantour objectives

  1. Respond to the skills needs of the tourism industrial ecosystem and offer concrete, innovative skills solutions to address the gaps especially in the digital and green sector, but also in the field of social skills that are critical in a personalized service sector like tourism.
  2. Map urgent skills needs and new skills and occupational profiles in the industrial ecosystem resulting from the COVID-19 pandemic, impacting the green and digital transition in careers in the tourism industry.
  3. Build on previous knowledge of the NTG project new outputs, partnerships, and resources to address the skills needs and development in the sector at all levels, including the individual stakeholder end users of the sector (businesses, workforce, education institutions and governments) – triple helix.
  4. Extend the scope of the NTG project, adding new sub-sectors and business models (air and cruise transport, port and airport services, museum management, tourist guides, travel search engines, online reservation systems, user-generated content platforms with tourist reviews and booking functions) to those already analysed and addressing the new challenges generated by disruptive factors such as the still ongoing pandemic through the design and implementation of new strategies and operation tools.
  5. Develop opportunities in the ecosystem by facilitating participation in lifelong learning activities, implementing actions and a work plan in partnership with VET and HE providers as in building training programmes for individuals in smaller and larger scales in the European Union.
  6. Build strong skills partnerships with the creation of National/Regional Skills Groups at the local level, in partnership with small and medium-sized enterprises and following the European skills agenda, improving quality and efficiency in education and training.
  7. Making lifelong learning and mobility a reality, developing innovative learning solutions and promoting inclusiveness and access to education.
  8. Promoting active citizenship, building equal opportunities and addressing gender equality, diversity and inclusiveness in targeted actions.