Keeping track of rapidly changing skills needs and bridging skills gaps in order to cope with a world in constant flux are therefore major challenges for tourism businesses, education providers and governmental bodies; this involves not only the acquisition of new skills but also life-long education and continuous reskilling and upskilling. The Tourism Skills Toolkit is a comprehensive pack of tools created by the Next Tourism Generation Alliance and updated and revamped by the PANTOUR project.

The Toolkit built around three skills sets, gives ideas, examples and tools on how to improve digital, green and social skills with the help of best practices, assessment methodologies and supporting tools focusing on the tourism subsectors Tour Operators and Travel Agents, Visitor Attractions, Destination Management, Accommodation Providers and F&B Operations.

The toolkit can be used by industry and education to form the basis for the next step in skills development for the European Tourism Sector.

SECTORAL SKILLS INTELLIGENCE MONITORING SYSTEM (2024)

The PANTOUR Sectoral Skills Intelligence Monitor (SSIM) consists of a toolkit for collecting and analysing data to assess skills and address skills gaps on the level of the tourism and hospitality sector. The SSIM for the tourism sector is designed to identify current and future workforce skills in order to enable evidence-based decision-making around workforce strategies required to achieve sustained organisational performance and to build a capable workforce. Workforce skills, in the broadest sense, are the capabilities, competencies, qualities, talents, and knowledge that enable people to perform successfully in the labour market.

TOURISM SECTOR SKILLS TOOLKIT (2019)

The NTG Tourism Sector Skills Toolkit provides a practical tool for industry and education providers to offer innovative, flexible and relevant learning and training methods within the core areas of digital, green and social skills.

The Tourism Sector Skills Toolkit consists of a set of resources with guidance notes on how they can be used by educational establishments, training providers, employers, government departments, and individuals to enable them to review the green, social and digital requirements within the hospitality and tourism sector and to use the toolkit to support them in developing and/or updating their resources. Click here to read more about successful case studies, using the Tourism Sector Skills Toolkit.

TOURISM SKILLS LAB

The NTG Skills LAB builds on the Skills Matrix to create a wider series of practical functionalities to assess skills gaps for end-users including employers, employees, HR professionals, trainers, students, universities, local authorities and companies.

QUALITY STANDARDS SKILLS FRAMEWORK

The Quality Skills Standards Framework explains and illustrates the different national organisations working to support quality standards and integrating new skills into training & educational curricula. This will help stakeholders to recognize the key factors, which influence the integration of new skills content and quality skills delivery for education institutions and industry training providers.

BLUEPRINT STRATEGY FOR SECTORAL SKILLS DEVELOPMENT IN TOURISM

The NTG Alliance has developed the first Pan-European Skills Blueprint for the Tourism Industry, presented in this strategy report. The Blueprint provides a roadmap for addressing digital, social and green skill needs in the tourism sector in Europe through transformational collaboration between industry, education, social partners and government.

COLLABORATIVE FRAMEWORK FOR SECTORAL SKILLS DEVELOPMENT IN TOURISM

The Next Tourism Generation (NTG) Collaborative Governance Framework provides a transformative framework to facilitate tourism skills development. The framework, based on an extensive review of best practices from across the world, is adaptable to different national and regional contexts.