Lobke Elbers, auteur op PANTOUR

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September 23, 2024

PANTOUR consortium in Chios, Greece

Surrounded by the beautiful scenery of Chios island – Greece, the PANTOUR consortium gathered mid-way through the project to discuss the progress and follow up actions, key activities, deliverables and milestones.

Our work achieved some milestones in the past months providing fresh data on current skills gaps and future skills needs but exciting next steps are on the horizon. We are currently working on a revamped Tourism Skills Lab – an interactive skills tool to assess skills for individuals, SME’s and training institutions.
We will soon deliver updated training materials on digital, green and social skills and contains a set of resources with guidance notes on how they can be used by educational establishments, training providers, employers, government departments, and individuals to review the requirements of jobs and functional areas within the hospitality and tourism sector. A handbook for EDI practices will be delivered, 10+ new occupational profiles will be introduced and explained, and interesting activities will continue to happen within the National and Regional Skills Partnerships to ensure continuation of our work so far.

A big thank you (sas efcharistó polý) to University of the Aegean – Πανεπιστήμιο Αιγαίου, iTED Lab!

#YOURCHIOS is #PANTOURCHIOS

July 10, 2024

Best practice selection on upskilling and reskilling from The Netherlands: Van der Valk

Van der Valk is a holding company that includes several hotels in the Netherlands and abroad. The holding company includes 9 Dutch hotels, a number of German hotels, 1 in Belgium, 1 in Spain and 1 on the island of Bonaire.READ MORE

July 9, 2024

Best practice from Portugal on skills development: O Valor de Tempo

O Valor do Tempo, “The world has never been so Portuguese”. O Valor do Tempo Group was created in 1994 in Seia, and its first public expression came in 2002 with the opening of the Bread Museum. The group currently owns 15 different Portuguese brands and is a business focused on customer experience. Remaining faithful to the Group’s values, the brands are based on a legacy of Portuguese history and heritage and honour the past and traditions that time has preserved. The brands don’t want to sell a product; they want the customer to go into the shop and feel absorbed by the atmosphere and take away a memory. They want to leave a memory in the customer’s mind.

July 5, 2024

Launch: Sectoral Tourism Skills Intelligence Monitoring System

Just Launched: The PANTOUR Sectoral Skills Intelligence Monitor (SSIM).

The SSIM consists of a toolkit for collecting and analysing data to assess skills and address skills gaps on the level of the tourism and hospitality sector. The SSIM for the tourism sector is designed to identify current and future workforce skills in order to enable evidence-based decision-making around workforce strategies required to achieve sustained organisational performance and to build a capable workforce. Workforce skills, in the broadest sense, are the capabilities, competencies, qualities, talents, and knowledge that enable people to perform successfully in the labour market.

Read more and download the guide on how to set-up Skills Monitoring in Tourism.

July 1, 2024

PANTOUR at CBTS and annual ATLAS Conference

From the 24th until the 28th of June, Breda University of Applied Sciences hosted two major global events. The Consumer Behaviour in Tourism Symposium discussed the topic of Tourism Transformation and more Sustainable Behaviour. The annual ATLAS Conference was centred around Leisure and Tourism in 2030: Navigating the Future. During both events, several PANTOUR colleagues received the stage to present and discuss the most recent research results, global challenges around the topic of human capital and academic insights from researchers all around the world.

June 25, 2024

Best practice from Spain: The hotels where everyone is included – Ilunion Hoteles

In today’s rapidly evolving tourism industry, developing a strategic approach on skills development within organisations is crucial for a futureproof sector and workforce to remain competitive and responsive to changing market demands. In this series of best practices we highlight key areas of skills development necessary for the digital and sustainable transformation and inclusive tourism growth. We discuss best practices that have been carefully selected in the PANTOUR project countries to get inspired. In this blog, we focus on Ilunion Hoteles, a hotel created in response to the general crisis in Spain in 2008.

June 13, 2024

BEST PRACTICE of skills development in tourism from Italy: KEL12

In today’s rapidly evolving tourism industry, developing a strategic approach on skills development within organisations is crucial for a futureproof sector and workforce to remain competitive and responsive to changing market demands. In this series of best practices we highlight key areas of skills development necessary for the digital and sustainable transformation and inclusive tourism growth. We discuss best practices that have been carefully selected in the PANTOUR project countries to get inspired. In this blog, we focus on Kel 12 is the first tourism company in Italy, seventh in Europe, to obtain B Corp certification, a result that is part of a long and committed journey that underlies the philosophy of Kel 12. It means: No direct advantage for the operator, but the creation of a shared well-being.

June 10, 2024

PANTOUR at the INC Conference in Amsterdam, 5-7 June 2024

From June 5 to 7, 2024, the THE INC Conference took place at the Hotelschool The Hague, Amsterdam Campus, drawing professionals, academics, and industry leaders from around the world. The conference revolved around the leading theme, “Technology Enabled Competitiveness and Experiences in Tourism, Hospitality and Events.”

Stanislav Ivanov from Zangador Research Institute and Corné Dijkmans from Breda University of Applied Sciences, both members of the PANTOUR team, participated in a panel discussion on the innovation and future of tourism and hospitality. The panel was moderated by Elena Michopoulou, and featured other renowned academics, like Dimitrios Buhalis, Juho Pesonen, Silvia De Ascaniis, and Ian Yeoman.

The conversation highlighted that although AI and technology can significantly enhance operational capabilities and customer experiences, the heart of the industry lies in its people. The ability to integrate new technologies effectively and ethically requires a workforce that is not only technically proficient but also adaptable, creative, and socially conscious. The panellists agreed that while artificial intelligence and other technologies will undoubtedly drive innovation and efficiency, the true catalyst for sustainable tourism future will be the development of skilled, proactive human professionals.

Finally, in the midst of rapid technological advancements, the focus should remain on empowering individuals to leverage these tools effectively, ensuring a balanced approach that combines technological skills with human intelligence.

June 5, 2024

BEST PRACTICE in skills development: TOP Rent-a-car, Bulgaria

In today’s rapidly evolving tourism industry, developing a strategic approach on skills development within organisations is crucial for a futureproof sector and workforce to remain competitive and responsive to changing market demands. In this series of best practices we highlight key areas of skills development necessary for the digital and sustainable transformation and inclusive tourism growth. We discuss best practices that have been carefully selected in the PANTOUR project countries to get inspired. In this blog, we focus on TOP Rent-a-Car. Top Rent-a-Car is the leading national car rental company in Bulgaria. They operate the largest fleet in the country, which currently consists of over 2000 cars (90% of them are brand new), and offer national coverage of the service through more than 13 offices in the country.