It is vital to ensure that the customer experience is positive in the tourism industry. From streamlining services to personalizing experiences, digital development helps the tourism industry to further enhance the customer experience.
Registration is open for the online NTG Conference | Next Tourism Generation: Building a skilled workforce
The theme
The nature of the tourism industry is complex, but it also has the potential to influence positive change. Commitment from all organizations in the tourism field is an essential factor in working together to rebuild tourism. It is necessary to develop an agile and future-proof sector, both in the short and long term. This means investing in human capital whilst preparing for digital developments and planning for more sustainable and impactful tourism solutions. But how do we as a travel sector really make a difference so that it will also change? How do we enable connections between education, industry, and governments, and what digital, green, and social implications are needed for future employment?
During this conference, we aim to bridge this gap by providing more information and context on the necessary skills that the industry demands. How to Upskill and Reskill and collaborate on this? We partner with some of the best experts, organizations, and educational institutions from inside and outside the tourism sector to provide participants with the highest level of expertise and share insights from our Next Tourism Generation Project.
Programme 18 November 2021
Module 1 10.00 -11.15: Upskilling and reskilling in tourism and hospitality
Module 2 12.00-13.15: Addressing skills needs with innovative collaboration
Module 3 14.00-15.15: Integrating new skills into industry and education curricula
Module 4 16.00-17.15: Evaluation and round table discussion
Module 1-4 starts with 20 minutes presentations of keynotes, followed by a round table discussion
Go to the event page for an overview of the speakers and modules. Registration is required.
Companies, workers, national, regional, and local authorities, social partners, cross-industry and sectoral organisations, education and training providers, chambers of commerce, and employment services all have a key role to play.
To support a fair and resilient recovery and deliver on the ambitions of the green and digital transitions and of the EU Industrial and SME Strategies, the Commission invites public and private organisations to join forces and take concrete action to upskill and reskill people in Europe.
The Pact is the first of the flagship actions under the European Skills Agenda and is firmly anchored in the European Pillar of Social Rights.
The Pact was officially launched on 10 November 2020.
On Monday November 9th, the fifth European Vocational Skills Week, has kicked off. The online event is organised by the European Commission in cooperation with the German Presidency of the Council of the European Union.
During this week from 9-13 November, there will be a series of virtual conferences, workshops, and associated events on topics essential to future skills in tourism. Such as: vocational education and training (VET), lifelong learning, skills and labour market developments.
What are the future skills needs?READ MORE
Next Tourism Generation key partner Varna University of Management, Bulgaria will represent the project during ‘Travel Academy’, on 09th of October 2020. We will have a short presentation on NTG, including presenting the software/matrices tool and the Toolkits for training, and afterwards, we will discuss with the participants on digital, social and green skills shortage and training in Bulgaria.
From the perspective of the sub-sector, accommodation, Booking.com is a technology-based platform, one of the biggest companies operating in the travel and tourism domain, influencing and dominating the way consumers book their stay. Booking.com showcases the future of Europe and is actively playing a role in attracting more tech talent towards the EU. Therefore good universities are needed and businesses and politics should lead to improve the image of tech in Europe. The Next Tourism Generation followed a deep conversation with Booking.com during The Next Web Conference in The Netherlands. In this blog the Next Tourism Generation Alliance (NTG) summarises the key facts from this interesting talk with Gillian Tans, chairman at Booking.com, the woman behind the growth of the online booking platform for accommodation. The talk included discussion about what companies can do to improve the image of working in travel?
What do we have to do with VR in tourism organizations? Is there a lot of budget needed? How can organizations benefit from digital media and VR, and what kind of knowledge is necessary to make experiences in VR? The Next Tourism Generation blog team sat down with Professor Marnix van Gisbergen from Breda University of Applied Sciences to ask these important questions.
The 4thEUSAIR Forum jointly organized by Montenegro and the European Commission and with the support of the strategic project EUSAIR Facility Pointwill take place in Budva, Montenegro on 7 –8 May 2019. The event is organized back to back and in coordination with the 2ndForum of the Adriatic and Ionian Chambers of Commerce, Cities and Universities.READ MORE
Changes in society and in tourism carry workforce to adapt their skills to better find a “marriage” between what clients demand and what we can offer them. From this point, CEHAT has been investigating what the industry should offer to society in order to accomplish one of the missions of the Next Tourism Generation (NTG): improving the qualification of the workforce.