Webinar Tourism & Hospitality Training: Bridging Skills Gaps and Industry Needs | 16 April 2026

Training today is no longer about transferring knowledge. It’s about equipping people who can navigate change, make decisions in uncertainty, and turn sustainability and digitalisation into real action. On 16 April 2026, PANTOUR is organising a full-hour webinar around ”Tourism & Hospitality Training: Bridging Skills Gaps and Industry Needs”. This webinar is not about understanding theory, it is about what you can actually apply tomorrow in your work. Because lifelong learning is no longer just a concept, it is becoming a necessity. The tourism sector does not need more content. It needs better training. Training that sticks, that translates into action, and that prepares people for what’s next.

READ MORE

Fast forward: Tourism and Hospitality skills that matter – 19 March 2026 Webinar

Skills in tourism and hospitality are changing fast. Digital, green, soft skills. Transversal skills and technical skills. Two years ago, the sector was in a different position. Today? There is even more priority and center attention to the topic of Skills Development.

Join the PANTOUR webinar on 19 March, 10:00 – 11:30 CET and get the 2026 update straight from our Sectoral Skills Intelligence Monitor. Surveys, focus groups, best practice interviews, desk research: all boiled down into the trends that matter.

We will show you what is happening, why it matters, and how to use Skills Intelligence in your sector or program for actionable insight with our invited guests.

Registration is open, so register now: here

READ MORE

PANTOUR Final Conference 2026 functioned as a launchpad on 24 February in Brussels

Four years of skills development. Building upon another four years of research and outputs. Real momentum.

This week in Brussels, at the headquarters of ETOA – European tourism association, we organised the final conference of PANTOUR 2026.

Right in the heart of Europe’s tourism ecosystem, we brought together the sharpest insights, strongest outputs, and most honest reflections from four years of collaboration focused on the future of skills in tourism and hospitality.

This was not a “wrap-up.” It was a launchpad.

Each presentation and speaker brought a different lens. Together they brought a shared European perspective on how we future-proof talent in our sector, supporting the twin-transition. With contributions from:

Ana Maria Camps (CEHAT)
Corné Dijkmans (Breda University of Applied Sciences)
Fernanda Rabelo (TU Dublin)
Klaus Ehrlich (RURALTOUR)
Altti Näsi (SAMK)
Silvia Enea (Federturismo Confindustria)

The mix of curiosity and commitment that was experienced during this final conference is exactly what will shape the next chapter of tourism and hospitality in Europe. When people lean in, challenge each other, and build on ideas together, progress follows.

With the energy masterfully steered by our host and moderator Tim Fairhurst, we explored and discussed skills development from every possible angle; managing, monitoring, strategising, assessing, implementing, together with the participants we moved into another connected ambition.

PANTOUR has never just been a project. I has been a collaboration since 2018, built together with: Satakunta University of Applied Sciences – SAMK, Technological University Dublin, CEHAT – Spanish Confederation of Hotels and Tourist Accommodations, Federturismo Confindustria, Gestlabor, University of the Aegean, ETOA – European tourism association, Hungarian Hospitality Employers’ Association (VIMOSZ), Zangador Research Institute, Breda University of Applied Sciences, European Association of Institutes for Vocational Training (EVBB), Turismo de Portugal and RURALTOUR, and an extensive network of associate and affiliate partners, industry stakeholders and professionals who believe that skills are the foundation of a resilient, competitive, and forward-looking industry.

The full recap is coming soon.

For now: a heartfelt thank you to everyone who contributed, questioned, debated, and imagined what is next. The journey may be concluding, but the impact is only beginning. Stay tuned.

Thanks to Arran Wiltshire, Rachel Read, Laurence Lagier for hosting and facilitating us!

GEM 2025 to Host First PANTOUR International Conference: “Keeping Tourism Competitive”

The future of European tourism takes centre stage this autumn as GEM 2025 proudly hosts the first PANTOUR International Conference in collaboration with ETOA, a flagship event dedicated to equipping tourism professionals with the insights, skills, and strategies needed to stay competitive in a rapidly changing landscape.

Held on Monday, 3 November 2025, this landmark gathering will bring together industry leaders, educators, policymakers, and innovators from across Europe to address the most pressing issues shaping the future of tourism, from artificial intelligence and digital skills to sustainability and the evolving world of work.

READ MORE

Tourism Education SIG Meeting – Connecting education to new skills and occupations

The transformation of tourism demands new skills and innovative occupational profiles. Within the PANTOUR project, 11 emerging job profiles have been developed to ensure the sector is ready for the digital and green transition. These profiles are designed to guide education and training providers, employers, and policymakers in preparing tourism professionals for the future.

READ MORE

Webinar 18 September 2025: Emerging occupational profiles in the tourism and hospitality sectors

Thursday 18 September 2025

Outline of the webinar

Join our insightful webinar exploring the emerging job profiles transforming the future of the tourism and hospitality industry. Discover how changing travel preferences, technological advancements, and sustainable practices are creating new opportunities for professionals. Gain valuable insights into the skills and qualifications needed for these innovative roles and learn how businesses can adapt to this dynamic landscape.

The webinar aims to introduce these emerging new profiles, bringing together panellists to discuss the skills need anticipation, this urgent issue of tourism-hospitality sector, focusing on crisis and resilience. The webinar also highlights the new training programs, that focus on eliminating digital, sustainable and social skills gaps.

The New Job Profiles Handbook includes 11 emerging occupational profiles, which will be attractive for the new generation of tourism employers. It aims to ensure that tourism has prepared, competitive employees. Whether you are a job seeker, employer, or industry enthusiast, the new handbook will equip you with the knowledge to stay ahead in the ever-changing tourism-hospitality sector.

Program details

📅 18 September 2025
🕒 14:00 – 15:30 CEST
📍 The webinar is hosted online, subscribers receive a link.

Registration

Registration is closed. If you are still interested to participate please send an email to info@nexttourismgeneration.eu.

Set-up and webinar flow

14:00-14:05 Opening | PANTOUR

14:05-14:15 Welcome | Elfa Kere

14:15-14:25 Introduction to the topic | Dr. Lajos Böröcz

14:25-14:40 The need for New Occupational Profiles and Skills in Europe | Prof. Dr. Jozsef Poor

14:40-14:55 ILO approaches to skills needs anticipation | Alessandra Molz

14:55-15:05 Presentation of the New Occupational Profiles Handbook | Dr. Csilla Jandala

15:05-15:15 New training programmes for skills development | Dr. Altti Näsi

15:15-15:25 Q / A Session | PANTOUR

15:25-15:35 Closing remarks: Summary, next steps and upcoming PANTOUR activities | Ana Maria Camps

Speakers

We proudly introduce our speakers:

Elfa Kere, click here to go to their LinkedIn page

Dr. Lajos Böröcz, click here to go to their LinkedIn page

Prof. Dr. Jozsef Poor, click here to go to their LinkedIn page

Alessandra Molz, click here to go to their LinkedIn page

Dr. Csilla Jandala, click here to go to their LinkedIn page

Dr. Altti Näsi, click here to go to their LinkedIn page

Ana María Camps, click here to go to their LinkedIn page

Go to the event page to read more details.

Webinar 15 May 2025: Breaking barriers through Equality, Diversity and Inclusion in the hospitality and tourism sectors

Outline of the webinar

The tourism and hospitality industry’s recovery from the recent pandemic has demonstrated its resilience. This experience has underscored the critical need for ongoing skilling and training to support workforce well-being and build resilience across the sector. The PANTOUR project places a strong emphasis on training, with a particular focus on equality, diversity, and inclusion (EDI).

Developing a resilient, skilled, and diverse workforce is essential to the long-term sustainability of tourism and hospitality. In this context, EDI-focused training is not just a value-driven initiative: it is a strategic imperative to attract and retain talent.

This webinar will explore the vital role of EDI in shaping the future of the industry. It will highlight how inclusive workforce practices enhance employee well-being, engagement, and retention. Featuring speakers from European organisations actively involved in EDI skill development, the session will:

• Showcase current initiatives addressing workforce challenges
• Share best practices in embedding EDI across organisations
• Identify barriers and enablers to inclusion
• Discuss strategies for creating fairer, more inclusive workplaces

Join us for an engaging discussion on how EDI can drive positive change in the tourism and hospitality sectors, shared by best practices from:

• Pão a Pão
• Trigon Hotel Group
• Rijksmuseum
• Albergo Etico Roma

Program details

📅 15 May 2025
🕒 16:00 – 17:30 CET
📍 The webinar is hosted on Zoom, subscribers receive a link.

Registration

Regular registration closed on 13 May. If you still wish to attend, please email us at info@nexttourismgeneration.eu to receive the access link.

Set-up and webinar flow

16:00 – 16:10 Welcome and introduction

16:10 – 16:30 An overview of current European insights into EDI training in tourism and hospitality, presented by Pantour

16:30 – 16:40 Best practice presentation by Pão a Pão (Portugal)

16:40 – 16:50 Best practice presentation by Trigon Hotel Group (Ireland)

16:50 – 17:00 Best practice presentation by the Rijksmuseum (The Netherlands)

17:00 – 17:10 Best practice presentation by Albergo Etico Roma (Italy)

17:10 – 17:30 Discussion and final remarks

Speakers

We proudly introduce our speakers:

Diana Lourenço, click here to go to their LinkedIn page

Kathleen Linehan, click here to go to their LinkedIn page

Shivan Shazad, click here to go to their LinkedIn page

Antonio Pelosi

Fernanda Rabelo, click here to go to their LinkedIn page

Go to the event page to read more details.