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PANTOUR / News
July 10, 2025

Webinar 18 September 2025: Emerging occupational profiles in the tourism and hospitality sectors

Thursday 18 September 2025

14:00 – 15:30 pm CET

Webinar 

 

Outline of the webinar

Join our insightful webinar exploring the emerging job profiles transforming the future of the tourism and hospitality industry. Discover how changing travel preferences, technological advancements, and sustainable practices are creating new opportunities for professionals. Gain valuable insights into the skills and qualifications needed for these innovative roles and learn how businesses can adapt to this dynamic landscape.

The webinar aims to introduce these emerging new profiles, bringing together panellists to discuss the skills need anticipation, this urgent issue of tourism-hospitality sector, focusing on crisis and resilience. The webinar also highlights the new training programs, that focus on eliminating digital, sustainable and social skills gaps.

The New Job Profiles Handbook includes 11 emerging occupational profiles, which will be attractive for the new generation of tourism employers. It aims to ensure that tourism has prepared, competitive employees. Whether you are a job seeker, employer, or industry enthusiast, the new handbook will equip you with the knowledge to stay ahead in the ever-changing tourism-hospitality sector.

Program details

📅 18 September 2025
🕒 14:00 – 15:30 CET
📍 The webinar is hosted online, subscribers receive a link.

 

Registration

Please make sure to register before Monday 15 September. You can click here to register.

Set-up and webinar flow

14:00-14:05 Opening | PANTOUR

14:05-14:15 Welcome | Elfa Kere

14:15-14:25 Introduction to the topic | Dr. Lajos Böröcz

14:25-14:40 The need for New Occupational Profiles and Skills in Europe | Prof. Dr. Jozsef Poor

14:40-14:55 ILO approaches to skills needs anticipation | Alessandra Molz

14:55-15:05 Presentation of the New Occupational Profiles Handbook | Dr. Csilla Jandala

15:05-15:15 New training programmes for skills development | Olena de Gonzales

15:15-15:25 Q / A Session | PANTOUR

15:25-15:35 Closing remarks: Summary, next steps and upcoming PANTOUR activities | Ana Maria Camps

 

Speakers

We proudly introduce our speakers:

Elfa Kere, click here to go to their LinkedIn page

Dr. Lajos Böröcz, click here to go to their LinkedIn page

Prof. Dr. Jozsef Poor, click here to go to their LinkedIn page

Alessandra Molz, click here to go to their LinkedIn page

Dr. Csilla Jandala, click here to go to their LinkedIn page

Olena de Gonzales, click here to go to their LinkedIn page

Ana María Camps, click here to go to their LinkedIn page

 

Go to the event page to read more details.

April 17, 2025

Webinar 15 May 2025: Breaking barriers through Equality, Diversity and Inclusion in the hospitality and tourism sectors

Thursday 15 May 2025

16:00 – 17:30 pm CET

Webinar 

 

 

Outline of the webinar

The tourism and hospitality industry’s recovery from the recent pandemic has demonstrated its resilience. This experience has underscored the critical need for ongoing skilling and training to support workforce well-being and build resilience across the sector. The PANTOUR project places a strong emphasis on training, with a particular focus on equality, diversity, and inclusion (EDI).

Developing a resilient, skilled, and diverse workforce is essential to the long-term sustainability of tourism and hospitality. In this context, EDI-focused training is not just a value-driven initiative: it is a strategic imperative to attract and retain talent.

This webinar will explore the vital role of EDI in shaping the future of the industry. It will highlight how inclusive workforce practices enhance employee well-being, engagement, and retention. Featuring speakers from European organisations actively involved in EDI skill development, the session will:

  • Showcase current initiatives addressing workforce challenges
  • Share best practices in embedding EDI across organisations
  • Identify barriers and enablers to inclusion
  • Discuss strategies for creating fairer, more inclusive workplaces

 

Join us for an engaging discussion on how EDI can drive positive change in the tourism and hospitality sectors, shared by best practices from:

  • Pão a Pão
  • Trigon Hotel Group
  • Rijksmuseum
  • Albergo Etico Roma

 

Program details

📅 15 May 2025
🕒 16:00 – 17:30 CET
📍 The webinar is hosted on Zoom, subscribers receive a link.

 

Registration

Regular registration closed on 13 May. If you still wish to attend, please email us at info@nexttourismgeneration.eu to receive the access link.

 

Set-up and webinar flow

16:00 – 16:10 Welcome and introduction

16:10 – 16:30 An overview of current European insights into EDI training in tourism and hospitality, presented by Pantour

16:30 – 16:40 Best practice presentation by Pão a Pão (Portugal)

16:40 – 16:50 Best practice presentation by Trigon Hotel Group (Ireland)

16:50 – 17:00 Best practice presentation by the Rijksmuseum (The Netherlands)

17:00 – 17:10 Best practice presentation by Albergo Etico Roma (Italy)

17:10 – 17:30 Discussion and final remarks

 

Speakers

We proudly introduce our speakers:

Diana Lourenço, click here to go to their LinkedIn page

Kathleen Linehan, click here to go to their LinkedIn page

Shivan Shazad, click here to go to their LinkedIn page

Antonio Pelosi

Fernanda Rabelo, click here to go to their LinkedIn page

 

Go to the event page to read more details.

November 22, 2024

Empowering Tourism with Skills Intelligence Monitoring: webinar 16 January 2025

Thursday 16 January 2024

16:00 – 17:30 pm CET

Webinar 

 

 

We are excited to host the first PANTOUR webinar of 2025

 

Tourism is at the heart of today’s social, sustainable and technological transformations, bringing both challenges and opportunities for tourism businesses. To thrive in this dynamic landscape, the tourism and hospitality sector requires new and evolving skills to remain competitive and forward-thinking. For this webinar we selected a serie of three European best practices that on a daily base, highlight key areas of skills development necessary for the digital and sustainable transformation and inclusive tourism growth.

Within the framework of the PANTOUR project, we are also excited to present the Sectoral Skills Intelligence Monitor —a cutting-edge tool designed to map current and future skill needs. This innovative resource empowers the workforce, keeps companies competitive, and supports education and training providers in delivering relevant, future-ready modules.

READ MORE

November 21, 2024

The European Tourism Forum invited PANTOUR on stage to discuss the future of work and skills

Ongoing skills initiative to tackle staff shortages was the topic of the panel discussion last week, held in Budapest, Hungary, during the European Tourism Forum. The highest-level tourism trade event was held in collaboration with the Hungarian Council Presidency of the council of the European Union. PANTOUR colleagues Corné Dijkmans from Breda University of Applied Sciences and Klaus Ehrlich from Ruraltour attended the panel discussion to share insights.

READ MORE

October 21, 2024

PANTOUR celebrated during Erasmus Days 2024

The #ErasmusDays are an international celebration of the Erasmus+ programme, that took place from 14 to 19 October 2024. During these days, events are organised that celebrate the projects and opportunities proposed by Erasmus+. Open to students, teachers, trainers, professionals, and all citizens, the #ErasmusDays promote the numerous benefits that result from the programme. Throughout the week, both digital and physical events will take place, ranging from seminars, multilingual sessions, photo exhibitions, and conferences, to social media challenges, offering a unique chance to connect with people from diverse backgrounds and learn about different cultures. This year, PANTOUR was celebrated in The Netherlands, at Breda University of Applied Sciences.

READ MORE

September 23, 2024

PANTOUR consortium in Chios, Greece

Surrounded by the beautiful scenery of Chios island – Greece, the PANTOUR consortium gathered mid-way through the project to discuss the progress and follow up actions, key activities, deliverables and milestones.
Our work achieved some milestones in the past months providing fresh data on current skills gaps and future skills needs but exciting next steps are on the horizon. We are currently working on a revamped Tourism Skills Lab – an interactive skills tool to assess skills for individuals, SME’s and training institutions.
We will soon deliver updated training materials on digital, green and social skills and contains a set of resources with guidance notes on how they can be used by educational establishments, training providers, employers, government departments, and individuals to review the requirements of jobs and functional areas within the hospitality and tourism sector. A handbook for EDI practices will be delivered, 10+ new occupational profiles will be introduced and explained, and interesting activities will continue to happen within the National and Regional Skills Partnerships to ensure continuation of our work so far.
July 5, 2024

Launch: Sectoral Tourism Skills Intelligence Monitoring System

Just Launched: The PANTOUR Sectoral Skills Intelligence Monitor (SSIM).

 

The SSIM consists of a toolkit for collecting and analysing data to assess skills and address skills gaps on the level of the tourism and hospitality sector. The SSIM for the tourism sector is designed to identify current and future workforce skills in order to enable evidence-based decision-making around workforce strategies required to achieve sustained organisational performance and to build a capable workforce. Workforce skills, in the broadest sense, are the capabilities, competencies, qualities, talents, and knowledge that enable people to perform successfully in the labour market.

Read more and download the guide on how to set-up Skills Monitoring in Tourism.

 

July 1, 2024

PANTOUR at CBTS and annual ATLAS Conference

From the 24th until the 28th of June, Breda University of Applied Sciences hosted two major global events. The Consumer Behaviour in Tourism Symposium  discussed the topic of Tourism Transformation and more Sustainable Behaviour. The annual ATLAS Conference was centred around Leisure and Tourism in 2030: Navigating the Future. During both events, several PANTOUR colleagues received the stage to present and discuss the most recent research results, global challenges around the topic of human capital and academic insights from researchers all around the world.

READ MORE

June 10, 2024

PANTOUR at the INC Conference in Amsterdam, 5-7 June 2024

From June 5 to 7, 2024, the THE INC Conference took place at the Hotelschool The Hague, Amsterdam Campus, drawing professionals, academics, and industry leaders from around the world. The conference revolved around the leading theme, “Technology Enabled Competitiveness and Experiences in Tourism, Hospitality and Events.”

Stanislav Ivanov from Zangador Research Institute and Corné Dijkmans from Breda University of Applied Sciences, both members of the PANTOUR team, participated in a panel discussion on the innovation and future of tourism and hospitality. The panel was moderated by Elena Michopoulou, and featured other renowned academics, like Dimitrios Buhalis, Juho Pesonen, Silvia De Ascaniis, and Ian Yeoman.

The conversation highlighted that although AI and technology can significantly enhance operational capabilities and customer experiences, the heart of the industry lies in its people. The ability to integrate new technologies effectively and ethically requires a workforce that is not only technically proficient but also adaptable, creative, and socially conscious. The panellists agreed that while artificial intelligence and other technologies will undoubtedly drive innovation and efficiency, the true catalyst for sustainable tourism future will be the development of skilled, proactive human professionals.

Finally, in the midst of rapid technological advancements, the focus should remain on empowering individuals to leverage these tools effectively, ensuring a balanced approach that combines technological skills with human intelligence.

May 27, 2024

Release of the latest PANTOUR Skills Reports in Tourism

The Pantour Project has just released its latest Skills Reports around Digital, Green and Social skills development in tourism, and they’re packed with invaluable digital insights! From emerging trends to cutting-edge technologies, discover how digital transformation is reshaping the tourism industry in Europe and what digital skills are needed for organisations. Download your copy now for a comprehensive European perspective or explore reports from 10 different EU countries, available in English or the local language.

Click here to get access to all reports.