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October 28, 2019

Careers Wales holds 1st Skills Proofing our Young People for the Future Event

On October 19, Dr Sheena Carlisle from the Next Tourism Generation Alliance partner, Cardiff Met, participated in a timely panel discussion on “Skills Proofing our Young People for the Future”. This stakeholder event was organised by Careers Wales, the Careers department of the Welsh Assembly Government in the Department of Education. This inaugural event was opened by Ken Skates, Minister of Economy and Transport, (see above photo) with Kirsty Williams, Minister for Education.   READ MORE

October 28, 2019

Ultimate transformation: How will robots, artificial intelligence and service automation disrupt the tourism and hospitality industries?

At the end of the 20th and beginning of the 21st century, the GDSs (Global Distribution Systems), Internet, social media, websites and mobile applications, made the world smaller and changed the rules of the business and competition among travel, tourism and hospitality companies. Now the tourism industry is facing a new revolution, one more powerful, transformative and with longer-term implications than the previous changes. Tourism is entering the robotics era. Stanislav Ivanov from NTG key partner Varna University of Management, wrote an interesting blog on this matter.READ MORE

October 15, 2019

“Discover Tourism” for primary school pupils in Wales

Cardiff Met is the Wales partner in the Next Tourism Generation (NTG) Alliance that aims to increase collaboration between industry and education to prioritise digital and sustainability skills gaps as well as enhance the image of careers in tourism and hospitality. The identification of best practice that can be replicated in Wales and further afield is paramount and the launch of a ground-breaking online tourism resource for primary schools ticks all the boxes. ‘Discover Tourism’ was developed through multi-stakeholder collaboration and promotes tourism skills, quality career prospects and sustainability on the island of Anglesey. To learn more about this exciting initiative, Louise Dixey from Cardiff Met interviewed Ffion Jones, a Senior Researcher at the North Wales Regional Skills Partnership.READ MORE

October 2, 2019

Employment in tourism in the digital age – Impact Hub Madrid

“Employment in tourism in the digital age” was the central theme of the conference organised by SEGITTUR on World Tourism Day at the Impact Hub Madrid on 27 September. Our Next Tourism Generation Alliance key partner CEHAT presented the efforts of the Alliance.

The aim of this conference was to analyse how employment is evolving in the tourism sector, which has been undergoing a digital transformation in recent years, making it necessary for staff to develop new skills to respond to the needs of the sector.READ MORE

October 1, 2019

Federturismo and UnionCamere launch the first Italian tourism skills forum

What are the real needs of the tourism industry in Italy, in terms of digital skills as well as green and social skills to promote sustainability? What are the key initiatives and investments that support skills innovation? Which European funds are available for this industry? The first tourism skills forum took stock of the situation and was launched by NTG Alliance key partners Federturismo Confindustria and UnionCamere during a meeting held on 6 June at Unioncamere, the Italian Union of Chambers of Commerce, Industry, Crafts and Agriculture.READ MORE

September 25, 2019

Silvia Barbone represents NTG at the OECD Meeting

The Next Tourism Generation Alliance project leader Silvia Barbone from Federturismo Confindustria will be present at the OECD get together in Paris on Wednesday 2 October. The OECD is the Organisation for Economic Co-operation and Development. During this meeting, Silvia will give an update on the progress of the NTG project at the “Preparing the tourism workforce for the digital future” session. Furthermore, the emphasis will be on the explanation of the preparation of the European Commission’s Blueprint for Sectoral Co-operation on Skills. READ MORE

September 25, 2019

Customer experience will overtake price and product as the key brand differentiator by 2030

Providing outstanding customer service is a sure way of building brand loyalty and repeat custom. Seven out of 10 people will spend more money to do business with a company that provides great customer service and its importance is set to increase. The forecast for 2030 suggests a more personalised service with human interaction will be the key to repeat business, also shown in the Next Tourism Generation research outcomes. Moreover, with customer acquisition costing up to 25 times more than retention, businesses must embrace this strengthening direction and focus more on their employees and their interaction with the customer.

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