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The importance of social and cross-cultural skills for tourism and hospitality

Social and cross-cultural skills, often called ‘soft skills’, are among the skills seen as most important for the tourism and hospitality workforce (Wilks & Hemsworth 2011, Sisson & Adams 2013, Weber et al 2009). These skills are highly appreciated by employers in the sector and are also transferable skills that could be easily adapted to different working environments. With the growth of AI and emerging discussions about the displacement of the workforce, social skills are regaining importance with the recognition that many workers in the future will need more complex problem-solving, adaptability and creativity skills. But how can we define these skills?


Best Practice: Promoting Gender Equality and Sustainability for Entrepreneur Women in Central Vietnam

The Southeast Asian Region (ASEAN) has seen an increase in female-led businesses in the last decade, and Vietnam is one of the countries that have increasingly invested in entrepreneurship, with women playing an important role in Vietnam’s transition economy over time (Bui, Minh Tam, and Trinh Q. Long, 2021).  However, the profound impact of Covid-19 Pandemic on women around the globe has also contributed to a gender gap in the country, as entrepreneur women struggled to keep businesses running. In the case of the tourism industry, the multiple lockdowns imposed since 2020 led to large job losses, as international tourism plays an important role in the Vietnamese tourism industry (Da Van Huynh et al, 2021). The response of the country to the reopening of international travel began in 2022, and together with other areas of the economy affected by the pandemic, there was a need to boost the sector with different economic plans, for example, extending visa-free periods, and investments in inbound tourism.


Co-working in small tourist areas. Sustainable options for young entrepreneurs of Rural Tourism

Concetta D’Emma, (39 years old, born and living in Italy) is Founder of the Unconventional Hospitality project, and works also as an International Speaker, Author, Challenger & Business Coach, Food & Green Marketing Strategy Expert, and Press & Public Relationships for GWTO (Global Wine Tourism Organization).

After graduating in tourism sciences and -completing a Masters degree in tourism management, she realized that she needed to work – at a deeper level with people, not just to give them “technical” skills. This is the way she has found to improve the hospitality industry and this is why over the years she has also become a Mental Coach.


Destination management, the challenge of mediation between all stakeholders

Destination management, the challenge of mediation between all stakeholders

Sandra Bertholet (43 years old, born and living in Luxembourg) has been working in tourism and hospitality since 2001. After graduating from the Hotel management school in Diekirch, Luxembourg (in 1997) with a diploma as “Hôtelier- Restaurateur” and several traineeships in Luxembourg, Switzerland and Austria she continued her  studies in Krems / Donau in Austria at the International Management Center (IMC Krems) with a master degree in Tourism Management and Leisure Time economics; specialization topic: “Sustainable tourism development in rural areas” 

Her global vision of the tourism planning, having worked at a senior level in the private and public sector, as well as -being closely involved with the associative network follows.


Winners announced for the 2021 NTG Competition in Wales

The Next Tourism Generation (NTG) competition invited young people from Wales with aspirations to work in tourism to come forward with their ideas for the future of the industry. Those winners were announced by BBC presenter Huw Stephens at the NTG 2021 virtual awards ceremony and skills symposium.


Skills sets in education and the tourism and hospitality industry in corona times

In this two series blog, the Next Tourism Generation (NTG) Consortium present their perspective on the impact of Covid-19  in terms of challenges related to skills development, how these may change and what the impacts may be on tourism sub-sectors during and after the crisis. Covid-19 has had a major impact on the tourism and hospitality industry. NTG consulted Consortium partners on the impact of Covid-19 on digital, green and social skills development and employability skills, including the challenges that the sub-sectors in tourism and hospitality are facing.READ MORE

Addressing Current and Future Skill Requirements in the Irish Tourism and Hospitality Sector: A Collaborative Approach

Key NTG partner, TU Dublin is working closely with the Tourism and Hospitality Careers Oversight Group (COG) in Ireland. The group supports sustainable employment in the Irish Tourism and Hospitality Sector and was formed in March 2016 following a recommendation from the 2015 Expert Group on Future Skills Needs Report. COG works on a collaborative basis and includes industry representative bodies, education and training providers, state agencies and government departments. It provides a forum for practical action and collaboration to address the skills needs of the Tourism and Hospitality Sector in Ireland. COG works to coordinate the relevant bodies to agree and implement a work programme to address current and future labour supply and skills in the tourism and hospitality sector.

The Tourism and Hospitality Careers Oversight Group is an excellent example of best practice at national level and highlights the importance of a collaborative process to identify skill gaps, opportunities and address skills needs.READ MORE