The Lapland Education Center (REDU) is the largest vocational education provider in Lapland and is part of the Rovaniemi Municipal Federation of Education. REDU offers a wide selection of training programs to 5,000 students across six locations.
The Rijksmuseum is the national museum of the Netherlands. With a collection of over 1 million objects, the museum tells the story of 800 years of Dutch history by displaying 8,000 objects at any given time including paintings, sculptures, and historical artifacts. The Rijksmuseum reopened in 2013 after a ten-year renovation. It currently employs approximately over 750 people.
Trigon Hotels employs 300 employees to run three properties in Cork, Ireland, and has been in business since 2009. Their services include accommodation, dining and conference facilities for both leisure and corporate guests.
Electra Hotels and Resorts has been in the hospitality industry for over 60 years with six properties throughout Greece. The organisation is committed to delivering exceptional guest experiences while positively contributing to local communities. Thirty years ago, Margarita Guarantee introduced Greece’s first job-matching platform specifically designed for individuals with intellectual disabilities, helping them secure employment by connecting them with potential employers.
A new training model is developed in industry collaboration to respond to the labour shortage and ensure the integration of foreign employees in the Lappish tourism and restaurant industry.
The Mindful Kitchen is an innovative project focusing on the wellbeing of chefs, with training aimed at Culinary Arts 1st and 2nd-year students at the School of Culinary Arts and Food Technology at Technological University Dublin. The project, through applied learning modules, aims to bring awareness to the importance of building a positive and respectful work environment in kitchens, as well as generating a creative space for students and developing skills related to such self-awareness, relationship building, communication skills, creativity, social gastronomy and food sustainability.
The Hotel Principe di Savoia, known more simply as Principe, is a historic Milanese hotel. When the hotel first opened as ‘Principe e Savoia’ in 1927, its chosen square was on the outskirts of the ‘heart’ of Milan, but the location near to Stazione Centrale made it perfectly positioned for burgeoning business tycoons of the era. The hotel’s central location is within easy walking distance of the newly built Porta Nuova district, with its breathtaking architecture, and the art-loving Brera district’s bustling galleries and art studios. In 2003 the hotel was acquired by the Dorchester Collection, a London-based company wholly owned by the Brunei Investment Agency.
The Institute of a Greek Tourism Confederation was selected and presented as a best practice because it’s a particularly important initiative towards on the one hand identifying current and future skills needs and on the other hand developing broader reskilling and upskilling actions. The Confederation is a non-profit organisation that has been established as an important social partner, representing the Greek tourism industry both nationally and internationally. The Confederation’s Institute (best practice) has four major partner organisations: Greek Tourism Confederation (SETE), The Hellenic Hoteliers Federation (HHF), The Hellenic Association of Travel & Tourist Agencies (HATTA) and The Confederation of Entrepreneurs of Rented Rooms and Apartments (SETKE). The best practice presents a successful example, on how sectoral partners can develop a large-scale initiative to support lifelong learning through reskilling and upskilling actions. The Institute’s constant focus on skills development defines part of the educational culture of the Greek tourism sector.READ MORE
The Fladgate Partnership | The World of Wine – “A cultural district with a WOW factor” (Subsector – Food & Beverage). The Fladgate Partnership is a holding company that has businesses in Port Wine, tourism and distribution. In Portugal, it also has distribution companies that supply its products and those of others to hotels, restaurants, retailers and consumers. The World of Wine project is a major initiative in tourism, located in the historic area of Vila Nova de Gaia with a complex of seven museums/experiences, 14 food and beverage outlets (Restaurants, Bars and Cafés), a wine school and shops. In September 2023, Fladgate Still & Sparkling Wines was created, after the purchase of IdealDrinks by The Fladgate Partnership adding further expertise, knowledge and over three centuries of heritage through this new challenge. The Group currently has around 1,150 employees, spread across different facilities in Vila Nova de Gaia, Porto, Lisbon and the Douro. It is the Group’s policy to respect the environment.
In today’s rapidly evolving world, the global attractions, leisure, and tourism industries face significant challenges in workforce development. Skills shortages, by technological, societal, and economic shifts, are influencing the future of work. This session, part of IAAPA’s Human Capital Exchange, is designed to explore these pressing issues and provide practical, innovative solutions to bridge the current and future skills gap.In collaboration with PANTOUR (European Pact for Next Tourism Generation Skills) and CELTH (Centre of Expertise in Leisure, Tourism and Hospitality), this workshop will provide exclusive insights into the latest research, tools, and strategies for addressing skills needs in the attractions, tourism, and hospitality sectors. PANTOUR’s initiatives, such as the Sectoral Skills Intelligence Monitor and Skills Lab, aim to upskill and reskill the workforce, preparing businesses and employees for a green, digital, and socially sustainable future.