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October 1, 2025

Educating the Future: New Skills for New Experiences in Tourism

At the national event TOURISM-EXPO “Destination Varna” (26–27 September 2025), the Zangador Research Institute (ZRI) participated as a co-organiser with two panel sessions, addressing some of the most pressing issues for the future of the tourism sector. One of these was the inspiring discussion “Educating the Future: New Skills for New Experiences in Tourism,” which brought together business leaders, educators, and researchers to reflect on the future of skills in the industry, a field that is simultaneously people-driven and technology-enabled.

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September 9, 2025

Best Practices for fostering social inclusion: strengthening communities through participative empowerment and promoting inclusive opportunities

Tourism and hospitality industries have been historically associated with driving local development and growth in European destinations, from the development of a diverse range of tourism activities in destinations such as commerce, tours, food and family-owned accommodation, to large-scale hotels and cruise ship employment. However, tourism development and its impact on local communities has been a topic of relevant debate in recent years. With ongoing discussion about the long-term viability of tourism activities in destinations, and its impacts on its residents, it is crucial to acknowledge how increased concerns from local communities is driving a shift towards more sustainable and responsible tourism practices. Understanding who is involved in decision-making when it comes to tourism planning, what are the benefits and shortcomings of developing tourism activities for local communities, and how tourism can positively impact communities, gives us insights on how to move towards adopting a more sustainable approach to tourism and community development.

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September 4, 2025

Diversity Charter Greece: a national commitment to inclusion

The Diversity Charters, initiated by the European Commission in 2010, aim to promote workplace equality across the EU. The Diversity Charter Greece (DCG) is implemented by two organisations: the Cell of Alternative Youth Activities (KEAN) and the Institute for Diversity and Inclusion. KEAN, established in 2004, focuses on advancing universal human values, peace, prosperity, and environmental protection. The Institute, founded in 2019, was created to support the DCG by coordinating all diversity-related initiatives.

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June 17, 2025

Rijksmuseum, The Netherlands: a best practice for effective EDI initiatives

Header image: The Milkmaid (Rijksmuseum, Amsterdam)

 

The Rijksmuseum is the national museum of the Netherlands. With a collection of over 1 million objects, the museum tells the story of 800 years of Dutch history by displaying 8,000 objects at any given time including paintings, sculptures, and historical artifacts. The Rijksmuseum reopened in 2013 after a ten-year renovation. It currently employs approximately over 750 people.

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June 12, 2025

Electra Hotels & Margarita Guarantee, Greece: a best practice on EDI

Electra Hotels and Resorts has been in the hospitality industry for over 60 years with six properties throughout Greece. The organisation is committed to delivering exceptional guest experiences while positively contributing to local communities. Thirty years ago, Margarita Guarantee introduced Greece’s first job-matching platform specifically designed for individuals with intellectual disabilities, helping them secure employment by connecting them with potential employers.

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