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PANTOUR / No category
June 12, 2025

Electra Hotels & Margarita Guarantee, Greece: a best practice on EDI

Electra Hotels and Resorts has been in the hospitality industry for over 60 years with six properties throughout Greece. The organisation is committed to delivering exceptional guest experiences while positively contributing to local communities. Thirty years ago, Margarita Guarantee introduced Greece’s first job-matching platform specifically designed for individuals with intellectual disabilities, helping them secure employment by connecting them with potential employers.

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February 13, 2025

Best practice from Ireland: The Mindful Kitchen

The Mindful Kitchen is an innovative project focusing on the wellbeing of chefs, with training aimed at Culinary Arts 1st and 2nd-year students at the School of Culinary Arts and Food Technology at Technological University Dublin. The project, through applied learning modules, aims to bring awareness to the importance of building a positive and respectful work environment in kitchens, as well as generating a creative space for students and developing skills related to such self-awareness, relationship building, communication skills, creativity, social gastronomy and food sustainability.

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January 30, 2025

Best practice selection on upskilling and reskilling from Italy: Hotel Principe di Savoia

The Hotel Principe di Savoia, known more simply as Principe, is a historic Milanese hotel. When the hotel first opened as ‘Principe e Savoia’ in 1927, its chosen square was on the outskirts of the ‘heart’ of Milan, but the location near to Stazione Centrale made it perfectly positioned for burgeoning business tycoons of the era. The hotel’s central location is within easy walking distance of the newly built Porta Nuova district, with its breathtaking architecture, and the art-loving Brera district’s bustling galleries and art studios. In 2003 the hotel was acquired by the Dorchester Collection, a London-based company wholly owned by the Brunei Investment Agency.

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January 23, 2025

Best practice on skills development from Greece: The Institute of Greek Tourism Confederation

The Institute of a Greek Tourism Confederation was selected and presented as a best practice because it’s a particularly important initiative towards on the one hand identifying current and future skills needs and on the other hand developing broader reskilling and upskilling actions. The Confederation is a non-profit organisation that has been established as an important social partner, representing the Greek tourism industry both nationally and internationally. The Confederation’s Institute (best practice) has four major partner organisations: Greek Tourism Confederation (SETE), The Hellenic Hoteliers Federation (HHF), The Hellenic Association of Travel & Tourist Agencies (HATTA) and The Confederation of Entrepreneurs of Rented Rooms and Apartments (SETKE). The best practice presents a successful example, on how sectoral partners can develop a large-scale initiative to support lifelong learning through reskilling and upskilling actions. The Institute’s constant focus on skills development defines part of the educational culture of the Greek tourism sector.READ MORE

January 20, 2025

Best practice in skills development: The Fladgate Partnership in Portugal – The World of Wine

The Fladgate Partnership | The World of Wine – “A cultural district with a WOW factor” (Subsector – Food & Beverage). The Fladgate Partnership is a holding company that has businesses in Port Wine, tourism and distribution. In Portugal, it also has distribution companies that supply its products and those of others to hotels, restaurants, retailers and consumers. The World of Wine project is a major initiative in tourism, located in the historic area of Vila Nova de Gaia with a complex of seven museums/experiences, 14 food and beverage outlets (Restaurants, Bars and Cafés), a wine school and shops. In September 2023, Fladgate Still & Sparkling Wines was created, after the purchase of IdealDrinks by The Fladgate Partnership adding further expertise, knowledge and over three centuries of heritage through this new challenge. The Group currently has around 1,150 employees, spread across different facilities in Vila Nova de Gaia, Porto, Lisbon and the Douro. It is the Group’s policy to respect the environment.

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September 27, 2024

PANTOUR at IAAPA Europe Expo 2024

In today’s rapidly evolving world, the global attractions, leisure, and tourism industries face significant challenges in workforce development. Skills shortages, by technological, societal, and economic shifts, are influencing the future of work. This session, part of IAAPA’s Human Capital Exchange, is designed to explore these pressing issues and provide practical, innovative solutions to bridge the current and future skills gap.In collaboration with PANTOUR (European Pact for Next Tourism Generation Skills) and CELTH (Centre of Expertise in Leisure, Tourism and Hospitality), this workshop will provide exclusive insights into the latest research, tools, and strategies for addressing skills needs in the attractions, tourism, and hospitality sectors. PANTOUR’s initiatives, such as the Sectoral Skills Intelligence Monitor and Skills Lab, aim to upskill and reskill the workforce, preparing businesses and employees for a green, digital, and socially sustainable future.

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July 4, 2024

Advancing sustainable vocational training in Europe trough Pantour

As active members of the PANTOUR project, Gestlabor had the opportunity to participate in the Peer Learning Activity (PLA) “European Vocational Core Profiles – Towards a Sustainable Model of Joint Vocational Content” organised by the European Commission on 21-22 May 2024. This online event brought together experts and stakeholders in vocational education and training (VET) to discuss innovative approaches and challenges in the development of joint training content across Europe.

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June 10, 2024

PANTOUR at the INC Conference in Amsterdam, 5-7 June 2024

From June 5 to 7, 2024, the THE INC Conference took place at the Hotelschool The Hague, Amsterdam Campus, drawing professionals, academics, and industry leaders from around the world. The conference revolved around the leading theme, “Technology Enabled Competitiveness and Experiences in Tourism, Hospitality and Events.”

Stanislav Ivanov from Zangador Research Institute and Corné Dijkmans from Breda University of Applied Sciences, both members of the PANTOUR team, participated in a panel discussion on the innovation and future of tourism and hospitality. The panel was moderated by Elena Michopoulou, and featured other renowned academics, like Dimitrios Buhalis, Juho Pesonen, Silvia De Ascaniis, and Ian Yeoman.

The conversation highlighted that although AI and technology can significantly enhance operational capabilities and customer experiences, the heart of the industry lies in its people. The ability to integrate new technologies effectively and ethically requires a workforce that is not only technically proficient but also adaptable, creative, and socially conscious. The panellists agreed that while artificial intelligence and other technologies will undoubtedly drive innovation and efficiency, the true catalyst for sustainable tourism future will be the development of skilled, proactive human professionals.

Finally, in the midst of rapid technological advancements, the focus should remain on empowering individuals to leverage these tools effectively, ensuring a balanced approach that combines technological skills with human intelligence.