February 5, 2026
Best practice from Finland: the Visit Finland Academy
The Visit Finland Academy offers training paths consisting of intensive training days as well as separate thematic training for the Finnish tourism companies.
February 5, 2026
BEST PRACTICE: Balaton-felvidéki Nemzeti Park (Balaton-Upland National Park)
Balaton-felvidéki Nemzeti Park (BNP) is one of the best known of the 10 national parks in Hungary, as it is located in the Balaton region, which is Hungary’s second most important tourist destination.
September 18, 2025
Best Practice De Pleats – Local Inclusion in Friesland, The Netherlands
De Pleats is a family restaurant that has been in business for 27 years. It offers a range of services through a multifunctional space providing coffee, food, and catering services for meetings, weddings, and parties. The restaurant is described as the ‘house room of the local community,’ indicating its central role in the town’s social life. The organisation employs 50 people, equivalent to 25 full-time positions and the rest of the staff working part-time.
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September 17, 2025
Portugália Restauração Group best practice from Portugal on EDI
Founded in 1925, Portugália Restauração Group is one of Portugal’s largest and oldest restaurant groups, featuring seven distinct brands, including Portugália Cervejaria, Cervejaria Trindade, La Brasserie de L’Entrecôte and, Segundo Muelle. Alongside its diverse dining options, the Group also specialises in catering for events, from corporate functions and team-building activities to personal celebrations like weddings and birthday parties.
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September 16, 2025
Best Practice City of Helsinki – Accessibility in Urban Tourism
The City of Helsinki was founded in 1550 and became the capital of Finland in 1812. Today, it is the country’s most popular tourist destination. In 2023, the city registered more than 4 million overnight stays with approximately 57% of visitors being domestic and 43% coming from abroad.
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September 11, 2025
Best practice from Hungary: Trylt – A Model for Inclusive Job Preparation
Trylt is a Tour Operator that offers city tours in Budapest for both Hungarian and foreign groups. The company has provided both fixed-route and personalised tours. The goal of the company is to provide a unique experience for guests.
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September 4, 2025
Diversity Charter Greece: a national commitment to inclusion
The Diversity Charters, initiated by the European Commission in 2010, aim to promote workplace equality across the EU. The Diversity Charter Greece (DCG) is implemented by two organisations: the Cell of Alternative Youth Activities (KEAN) and the Institute for Diversity and Inclusion. KEAN, established in 2004, focuses on advancing universal human values, peace, prosperity, and environmental protection. The Institute, founded in 2019, was created to support the DCG by coordinating all diversity-related initiatives.
September 2, 2025
InterContinental Lisbon: a best practice about Setting Inclusion Standards in luxury hospitality
The InterContinental Lisbon, a luxury hotel with 40 years of experience, joined the IHG Group in October 2014. The hotel provides service for both leisure and business travellers and employs 200 team members.
August 28, 2025
Guinness Learning for Life: Community empowerment through EDI training
The Guinness Learning for Life Culinary Arts Programme is a skills programme provided by TU Dublin’s School of Culinary Arts and Food Technology (SCAFT). It is funded by Diageo Ireland. Established in 1941, the School of Culinary Arts and Food Technology is Ireland’s oldest and largest provider of culinary education. Diageo, who own Guinness, is a global leader in premium drinks.
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August 25, 2025
EDI Best Practice from Spain: Casa Rural Rosalia – Rural Inclusion done right
Casa Rural Rosalia is an accessible, automated rural accommodation designed to host individuals with severe mobility challenges. This initiative is led by a micro-enterprise dedicated to sustainability and inclusion, emphasising environmental stewardship and ensuring accessibility without physical or social barriers. The accommodation currently holds 2 environmental management labels, including the Andalusian Natural Park Brand since March 2009 and the Certificate of Accession to the European Charter for Sustainable Tourism in May 2010.