Best practice from Italy: Albergo Etico – Where inclusive hospitality begins

Albergo Etico Roma is a socially responsible, non-profit hotel located in Rome. The hotel is part of the Albergo Etico network and the second of its kind in Italy, focusing on promoting social inclusion and accessibility. The hotel employs 20 individuals of which 12 have a disability.

Context

Albergo Etico seeks to create an authentically inclusive space by employing individuals with physical, intellectual, or sensory disabilities to manage the property. Its long-term objective is to guarantee their full reintegration into the workforce by providing professional training. This is achieved through the Academy of Independence, Albergo Etico’s training and employment programme. The project was created after the founder, a member of one of Rome’s historic hotelier families, suffered a serious motorbike accident in 2007. After rehabilitation, this initiative was inspired by the founder’s personal experience. All earnings are used to cover salaries, rent, fixed costs and start-up debts. Any remaining funds are donated to other non-profit organisations that support people with disabilities.

Implementation

Participants study and learn for a period of three years at the Academy of Independence to achieve full autonomy. Through a gradual learning path, students train to perform all hotel and restaurant tasks in an environment known as the “artificial nest.” For 12 to 18 months, students work alongside industry experts in a hands-on coaching and training period to aid them integrate into the workforce. Each student is then assigned a role based on their individual possibilities and residual capabilities to become full-time workers in Albergo Etico.

For example, participants with mobility challenges are assigned to reception. During this time, students and workers live in the project’s internal staff accommodation to strengthen teamwork and cooperation. After the programme’s completion, they are encouraged to apply these skills in their own environments, or “own nests,” to reinforce independence in everyday life.

Enabling Factors

The project was founded by a prominent Roman hotelier family, whose industry expertise played a key role in its success. Additionally, the intensive work environment builds strong solidarity within the team, regardless of mistakes or misunderstandings that may occur throughout the day. For example, shared rituals such as meals help ease any tensions and reinforce connection. Sharing a uniform also enhances a sense of belonging and unity.

Barriers

Albergo Etico faces similar barriers as other hospitality establishments. Its management addresses these issues with a dual focus: overcoming both personal and organisational limitations while highlighting the talents of all employees.

Impact on the Organisation

The name of this initiative, the Academy of Independence, was chosen to highlight its structured hierarchy where each person has distinct roles and responsibilities. By respecting and learning from experts, people with disabilities gradually develop self-autonomy, integrate into society, and prevent potential mistakes. Customers’ feedback has been gratifying. For example, they share the service provided has met their expectations. In addition, they feel good about helping a social cause.

Lessons Learned

The Academy of Independence has broadened perspectives on integrating young people with special needs into the hospitality industry. This initiative has also encouraged more entrepreneurs to hire young people with disabilities. Additionally, the immersive work environment accelerates students and workers’ independence. This experience empowers participants, helping them improve their self-management, confidence and motivation.

Future Plans

The Academy of Independence will continue to welcome students with physical, intellectual, or sensory disabilities, offering them employment opportunities within Albergo Etico.

Links with UN Sustainable Development Goals

Read the full EDI report here.