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Skills in Diversity, Equity, and Inclusion (EDI) in Tourism: The current landscape and future priorities in Portugal 

What does it really take to build a tourism workplace where everyone feels valued, respected, and empowered to contribute? PANTOUR’s latest research from Portugal offers a data-driven answer and a roadmap for the sector. Skills related to Diversity, Equity, and Inclusion (EDI) have become increasingly relevant in the tourism and hospitality sectors in Portugal. As workplaces evolve, organisations recognise that equitable and inclusive environments not only enhance employee well-being but also strengthen service quality and industry competitiveness. 

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Emerging job profiles: preparing tourism for the future 

Tourism and hospitality are going through major changes. Digitalisation, sustainability goals and unexpected crises are reshaping how organisations operate and what skills they need. To respond to these challenges, the PANTOUR project proposes 11 new job profiles that reflect how roles in tourism are already evolving and what competences will be essential in the future. Within this work, VIMOSZ contributed to shaping profiles that are both realistic and applicable for the sector. 

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Bridging the skills gap in European tourism: The PANTOUR training programmes journey

What does it take to build a future-proof tourism workforce? PANTOUR has spent four years finding out and the answer is a flexible, research-driven training system designed to grow with the industry. As the global travel landscape evolves, the European tourism industry is at a critical crossroads. To remain competitive, the sector must combine strong destination appeal with digital innovation and ecological responsibility. To support this shift, the PANTOUR consortium has developed a comprehensive set of training programmes that are practical, modular, and built on real industry data. READ MORE

Webinar Recap: Key insights on Sector Intelligence and Tourism & Hospitality skills that matter

The future of tourism is not waiting and neither are the skills it demands. Across Europe, the sector is navigating a complex mix of digital acceleration, sustainability pressures, and shifting workforce dynamics. The challenge? Moving from intuition to insight, and from insight to action. In this webinar, leading voices from academia and industry unpacked what that really means in practice. From skills intelligence systems to on-the-ground hospitality experiences, each session offered a different lens on one shared question: are we building a workforce that’s ready for what’s next?

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Tourism Skills in Transition: PANTOUR and Digital Transformation in Hungary

On 26 February 2026, the Hungarian Hospitality Employers’ Association (VIMOSZ) hosted the National Skills Council conference in Budapest within the framework of the PANTOUR project. The event brought together representatives of higher education institutions, vocational training providers, sectoral organisations and tourism enterprises to discuss current challenges and future-oriented solutions in tourism skills development. The conference provided a comprehensive overview of the results of the PANTOUR project, the launch of DigitalTourBoost under DIMOP Plus, and new European-level initiatives shaping the future of tourism education and workforce development.

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Recap and downloads PANTOUR Brussels Conference: From Skills Intelligence to action for Europe’s Tourism Workforce

On 24 February 2026, we hosted the final PANTOUR conference at ETOA’s Brussels headquarters, bringing together industry leaders, educators, policy makers and sector associations to reflect on four years of research, innovation and collaboration. The event marked not only the culmination of an EU-funded project, but the presentation of a practical framework to address Europe’s tourism skills needs over the next decade.READ MORE

From Dilemma to Synergy: The Future of Skills in Greek Tourism & Hospitality

On Friday, February 27th, the iTED Research Lab of the Department of Tourism Economics and Management of the University of the Aegean, within the framework of the 2nd INTOCUS INTERNATIONAL CONFERENCE, organized the National PANTOUR Conference 2026, a pivotal event bringing together representatives from the industry, the government, and the academic community. The main goal of the event was to explore the contemporary challenges and future needs regarding skills in the broader tourism ecosystem, with a special focus on the Greek context. This blog includes key insights and conclusions from the Greek National PANTOUR Conference

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How to work on skills and capacity building from a national perspective: a best practice from Portugal

National and Regional Skills Partnerships (NRSPs) are collaborative platforms designed to bring together the full tourism ecosystem, education providers, industry representatives, public authorities and social partners around a shared mission: aligning skills development with the real and evolving needs of the sector. Emerging from the work of the Next Tourism Generation Alliance and strengthened through the European Commission’s Pact for Skills in tourism, NRSPs have become a practical mechanism to translate European ambition into national and regional action. Through projects such as PANTOUR, they build continuity, reuse proven methodologies, and foster structured cooperation between stakeholders who shape the future of tourism skills.READ MORE

Piloting of the Sustainable Resources Management programme at Technological University Dublin

The Sustainable Resources Management programme, created under the PANTOUR research project, was piloted at Technological University Dublin on November 13th. The one-hour session took place at Ballymaguire Restaurant in the Central Quad campus, as part of the induction for 1st year students in the Bakery programme of the School of Culinary Arts and Food Technology. With a total of 28 student participants, the workshop was led by lecturers Sheona Foley and Shannon Dickson with the participation of the researchers Fernanda Rabelo and Fernanda Vergara, and support from the project investigator in Ireland and Head of School of Culinary Arts and Food Technology, Denise O’Leary.READ MORE

EDI as a key factor for building the future of tourism: Takeaways from the national Pantour Conference in Portugal

On 16 October 2025, the Porto School of Hospitality and Tourism hosted the National PANTOUR Conference 2025, an event that brought together professionals, educators, policymakers and students to explore one of the most transformative priorities for the sector’s future: Equality, Diversity, and Inclusion (EDI). Guided by the theme “Equality, Diversity and Inclusion in the Tourism Sector” the conference created a dynamic forum for dialogue, knowledge exchange, and collective action. Participants reflected on the role of EDI in strengthening the resilience, innovation capacity and social responsibility of tourism and hospitality organizations. The highlight of the event was the presentation of the Equality, Diversity and Inclusivity (EDI) Handbook of Best Practices, developed within the European project PANTOUR – Pact for Next Tourism Generation Skills. This handbook offers practical tools, a structured change-management methodology, and 31 real case studies from European tourism and hospitality organizations, providing SMEs with a concrete, implementable roadmap for strengthening inclusion in their workforce and operations.

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