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Tourism Sector and Skills Toolkit – WHO


Training Providers/ Educational establishments can map current courses and current training provisions to review present qualifications/courses to identify gaps and plan to learn and create new bite-size training courses (online / classroom / blended).


Employers/ HR departments can map for training provision, job profiles, recruitment profiles, target setting, and progression routes/ career mapping to identify training needs and create training courses, to build job profiles and person specifications to aid recruitment, performance management and progression, to feed into CPD and set environmental, digital and social targets.


Sector Skills Councils/ NGOs / Government organizations can map for current occupational standards, current career guidance in order to review present standards, progression routes, career guidance, signposting, etc with regards to green, digital and social contexts.


Individuals can map knowledge, skills, and behaviors required within the sector in order to check what is required within their present role and within future roles, to help progression, inform performance reviews, appraisals, training requests. To help inform job searches, career pathways and identify training and courses may wish to enroll on.


The Tourism Sector and Skills Toolkit can be used to


  • Map against existing training and qualifications, job profiles, training needs analysis, job descriptions, responsibilities, tasks etc. for the stakeholder to identify skills, knowledge and behaviours already present and identify gaps.
  • Inform and support the development of curriculum and training programmes within educational establishments, training providers, employers’ training and HR departments.
  • Inform and support developing job profiles, recruitment campaigns, development and training plans.
  • Show skill and knowledge requirements that may be required in order to progress within or move between sectors/roles.
  • Access useful examples to contextualise the data and help give insight as to how the skills and knowledge can be used by training providers, employers and individuals.
  • Provide training providers and employers examples of good practice and resources.


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