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Tourism Sector and Skills Toolkit – WHAT


The Tourism Sector and Skills Toolkit has been designed in conjunction with the online skills and competency matrix and is incorporated into the database to allow all users to access the guidance toolkits as they see fit. The guidance toolkits have been developed around the three core skills areas: green, digital, and social skills. The guidance toolkits have comprehensive examples of:


  • Lesson plans, presentations and training resources
  • Assessments and marking schemes
  • Blended learning approaches
  • Skills checkers
  • Occupational profiles
  • Mapping documents
  • Case studies
  • Examples of best practice


Uses for the toolkit

Each guidance toolkit shows the skills, knowledge and attributes needed within each of the three core skill areas:

  • Green
  • Digital
  • Social skills


These are broken down into basic (operational), higher (supervisory and management) and executive levels across the tourism five sub-sectors:


  • Accommodation
  • Food & beverage
  • Travel agencies and tour operators
  • Destination management
  • Visitor attraction


The five sub-sectors are further broken down into functional areas: e.g. front office, housekeeping, maintenance, etc.


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