The DSFT Berlin was founded in 1964 with the goal of the professionalization of tourism businesses by training and qualification. Parts of the activities are funded by the German Ministry of Economy.
The DSFT is incorporated by 14 German umbrella organizations in the public and private tourism sector.
Actually, the DSFT is working in three business segments:
The DSFT-Seminars are directed to core skills like online marketing, social competences, quality management, human resource management, product development. In the last 5 years, 330 open seminars with 5,430 participants were realized. In addition, there were 167 in-house trainings with 2,250 participants.
In cooperation with disabled associations, the DSFT designed a certification scheme for tourism businesses. This is supplemented by a qualification scheme. Since starting 72 trainings with 1,700 participants took place. Additional 2.000 participants completed the web-based training. Now 2,000 enterprises are signed with the certification “Reisen für Alle” (tourism for all) or in process of certification.
Service Quality Germany
The scheme offers practical tools for the analysis and improvement of service quality. Businesses can reach three different levels of certification. The certification is based on the external assessment of the obligatory quality plans. In the last 5 years, 40 trainings with 490 participants took place. Since 2013 the DSFT is responsible for the certification in Berlin and Hamburg.