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Understanding, for each country, how education and skills development in tourism is generated and organised is essential for analysing international opportunities to bridge the skills gaps and improve future skills needs. Deriving from strategy and policy documents available on the tourism sector, this section focuses on strategies and policies related to the development of the professional workforce and tourism in general, broken down by country of origin.


The European Commission is launching a Pact for Skills, a shared engagement model for skills development in Europe.

Companies, workers, national, regional and local authorities, social partners, cross-industry and sectoral organisations, education and training providers, chambers of commerce and employment services all have a key role to play.


To support a fair and resilient recovery and deliver on the ambitions of the green and digital transitions and of the EU Industrial and SME Strategies, the Commission invites public and private organisations to join forces and take concrete action to upskill and reskill people in Europe.


The Pact is the first of the flagship actions under the European Skills Agenda and is firmly anchored in the European Pillar of Social Rights.

The Pact was officially launched on 10 November 2020.


By European Commission



(In Italian) 1) Digital platform open to all (businesses and professionals) for sharing news, courses and webinars. 2) Information, training and first orientation services, best practices and models made available to support internationalization and territorial marketing. 3) Project that falls within the European “Interreg Mediterranean” program, of which the Veneto Region is the main operating partner. It consists in making available the Open Data issued by Public Administrations, workshops, virtual study visits, hackathons and events. The project includes a series of events aimed at animating the Veneto data hub to develop the culture and knowledge of open data, with particular attention to the areas of creative and cultural industries and the green economy. 4) ”Save One Seat” platform, digital tool that connects restaurateurs and customers ready to support the recovery of their trusted addresses when it will be possible to start again. The motto of the creators is to propose “tomorrow’s dinners for those who stay at home today”, creating liquidity to support the Italian restaurant sector in the short term. Customers, therefore, will be able to purchase a voucher for a restaurant lunch and consume it at the selected facility within one year of purchase.


By ICC Italia

OECD Tackling Coronavirus – contributing to a global effort


This note discusses how SMEs are affected by the current COVID-19 pandemic, reports on early evidence and estimates about the impact, and provides a preliminary inventory of country responses to foster SME resilience(Annex A). Given the rapid pace of developments, the overview of country responses is not comprehensive and in some cases includes intended policy responses that are still a work in progress, or simply at the stage of public announcements. This overview will be updated periodically.